Customer Success Advocate (Olive Clearinghouse) – Olive AI

Olive’s AI workforce is built to fix our broken healthcare system by addressing healthcare’s most burdensome issues — delivering hospitals, health systems and payers increased revenue, reduced costs and increased capacity. People feel lost in the system today and healthcare employees are essentially working in the dark due to outdated technology that creates a lack of shared knowledge and siloed data. Olive is designed to drive connections, shining a new light on the broken healthcare processes that stand between providers delivering patient care and payers. She uses AI to reveal life-changing outcomes that make healthcare more efficient, affordable and effective. Olive’s mission is to unleash a trillion dollars by connecting a disconnected healthcare system. Olive is improving healthcare operations today, so everyone can benefit from a healthier industry tomorrow.

We are looking to add Customer Success Advocates to our Clearinghouse product. The Clearinghouse provides a vital link between healthcare providers and insurance payers for some of healthcare’s most essential transactions. The connective pipeline created by the Clearinghouse is a foundational piece of infrastructure to the Internet of Healthcare that we are building at Olive.

As a Customer Success Advocate, you will work closely with our customers to review, analyze, and interpret data from our proprietary analytics tools. You will help drive the analysis and leverage the use of data and analytics to generate business insights that drive substantial value to clients and position Olive as a thought leader and trusted partner. You will work with client and internal teams to assess and implement revenue cycle improvements. You will be responsible for engagement work stream delivery, work plan management, advanced analytics/reporting and relationship management of key stakeholders.

As a critical part of the Olive Clearinghouse team, you will work closely with a variety of team members. You will need to collaborate internally with the product teams, sales, and technical team members. While some of this collaboration may occur on the client site, much of your internal communication will occur remotely.

Responsibilities

• Analyzing, synthesizing, and interpreting data to inform client recommendations
• Performing detailed, quantitative analysis in tools like MS Excel
• Leading research into revenue cycle opportunities for optimization
• Solving complex customer issues in a timely and appropriate manner
• Serving as a point of contact for our customers and providing proactive and timely resolution of concerns (a.k.a. amazing and unwavering customer service)
• Preparing communication materials, status reports and project deliverables in collaboration with other team members
• Presenting deliverables and information to customer stakeholders
• Assisting with the design and implementation of recommended solution

In addition to your customer-based activities, you may regularly get involved in product design and testing, methodology and training material development, and education and coaching of other team members.