Customer Success Functional Manager for our future projects | Based in USA | FMCG Industry – Visualfabriq

Visualfabriq is the market leading AI Driven Revenue Growth Management SaaS Platform for the CPG industry. Our solutions help CPG companies to efficiently plan, run and evaluate trade promotions and more. Since 2013, Visualfabriq has scaled up rapidly with the trust of well-known CPG companies like Heineken, Friesland Campina, Unilever, Nestlé, Arla and Mars.

We have offices in New York City, London, Barcelona, Johannesburg, Singapore and our fabulous headquarters in Maarssen (near Amsterdam).

Across the world, Visualfabriq is a high-performance, values-driven team with every individual putting our vision into action every day. With our customer demands rising, will you take us to the next level?

What will you do as Customer Success Functional Manager?

• Pre-Project Assessment, support the Functional Lead in defining the Statement-of-Work for a Customer Deployment
  Project, specifically focused on the functional scope.
• Initiate: support the creation of the Project Plan and kick-off.
• Activate: support the integration manager in the activities to ensure the RGM platform gets prepared with data and will be ready for configuration.
• Configure: accountable for all the steps required to configure the functional scope of the SOW (blueprint train, secure customer decisions, apply & validate configuration, and document).
• Launch: accountable for training the customers trainers, supporting cut-over and go-live and responsible for hypercare
  and handing over to Customer Engagement.
• Project Management: support the Project Manager in executing, planning and management of the project.

To be SUCCESSFUL – Are you ready to excel with us?

• You have experience (min 5-10 years) working with or for a global CPG / FMCG company and/or with a CPG trade solution provider supporting a Trade Promotion Management/Optimization (TPM/TPO/TPX) software solution; 
• You have TPM software implementation experience with a market leading TPM solution (*required).
• You have deep knowledge of related CPG go-to-market commercial processes (trade promotions, sales agreement, sales force automation, revenue management, retail execution, etc.), drivers, and best practices.
• You have experience with Trade Promotions or Demand planning or other modules within a CPG / FMCG company;  
• You know how to successfully collaborate and align with development teams;
• You understand how to achieve and maintain customer happiness;
• You enable innovation by truly understanding our clients’ needs and translating them into ideas for new solutions.

About YOU – Do you see the fit?

• You enjoy to be a spider in the web, connecting the dots, keeping a clear overview, manage timelines and have a strong customer focus. 
• You are inspired and energized by a technical and innovation-driven environment;
• You love to connect with clients anywhere in the world;
• You enjoy to be part of a team that is committed and always aiming for the best, while having a great time!

What we OFFER – The good stuff

Besides an exciting job, we offer you great conditions too! Find out what you will enjoy being a Visualfabriq team member.

• Market leading compensation package;
• The opportunity to work with the top global FMCG companies;
• A great level of autonomy and opportunity to make real impact;
• Opportunity to grow both your skill set and career;
• Tools of the trade, such as laptop (of course!);
• Being part of a dynamic international team:
• Remote working is part of the job, along with occasional travel (when open & acceptable post-Covid).

NEXT STEP – Are you excited?

Press the blue button, we can’t wait to meet you!

Check out what our people say about working with Visualfabriq https://player.vimeo.com/video/541651816

** No agencies needed. **

*Visualfabriq is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.