Customer Success Specialist – Trafi

Within the context of Environmental, Social, and Corporate Governance (ESG) – a companies collective conscientiousness for social and environmental factors and employee retention challenges, the Trafi for Business solution enables corporate organisations to take control of their mobility footprint while offering their employees a seamless and hassle-free user experience across a wide range of mobility services.

Trafi For Business mobility solution comprises 2 main components:

1. The Mobility App – a mobile app enabling employees to consume integrated mobility services through a seamless user experience
2. The Mobility Management Portal – a desktop portal enabling employers to allocate and manage employee mobility budgets, track usage and gain insights

We are looking for passionate and experienced Customer Success Specialist, who will help us to maintain and improve customer relationship & ensure their satisfaction.

Responsibilities:

• Become an expert of Trafi For Business products
• Be able to represent Trafi and establish relationship with customers
• Contribute to sales process by bringing product expertise
• Ensure smooth customer onboarding process and guide customers through the entire customer journey and trainings
• Foresee and clarify customer needs and feature requests by understanding your customer’s use case
• Work closely with engineering teams, product managers, customer support and legal by providing guidance on customer needs and feedback
• Ensure revenue collection process / invoicing process in collaboration with accounting
• Promote Trafi For Business adoption and usage by maximising product value realisation
• Provide coordination and consultations needed when introducing new features for customers
• Facilitate the process of customer satisfaction, testimonials collection