We are an all-inclusive virtual health care provider practicing an integrated approach to back and neck care. We offer full service physical medicine and rehabilitation consults, physical therapy, prescriptions, imaging & lab ordering, health coaching, nutritional guidance, community support and quality instructional content. Our team is comprised of carefully selected,
board-certified/ licensed providers, and our services are accessible at the click of a button from the comfort and convenience of patients’ homes.
Vori Health is on a mission to empower humanity to lead their healthiest life. We believe that great health holds the keys to unlocking personal potential. Our goal is to deliver high-value virtual and in-person care that enables a path to better health. Our human-centered approach, starting with musculoskeletal care, combines innovations in technology and timely communication with integrated care teams designed to cultivate a community of support which ultimately provides the most effective setting for both restorative and preventative healthcare.
The ideal candidate for the Customer Support Associate position at Vori Health:
About the Role
The Customer Support Associate role is a virtual role that will be the front line for inbound and outbound communication with Vori Health’s members. As the Customer Support Associate, you will play an active role in infusing the patient experience with hospitality and compassionate service, helping to answer questions, resolve technical and billing issues, and educate patients on Vori’s services. You will support patients throughout their care journey, helping to manage incoming referrals, outgoing billing and payment requests, and coordinating with the patient’s care team. Additionally, you will communicate feedback internally to the appropriate stakeholders (Clinical, Product, Engineering, etc.) to ensure improvements are made, and externally to billing partners and payors. Being a startup means that this role will be required to wear several hats and be ready to adapt to an ever-changing environment and there may be times where focus shifts quickly from task-oriented work to larger picture strategy.