Customer Support – KukuFM

Job Description

• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies

Requirements

• A bachelor’s degree in any field.
• A minimum of 1-2 years experience.
• Excellent interpersonal, written, and oral communication skills.
• Proven customer support experience or experience as a Client Service Representative
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Familiarity with CRM systems and practices