Customer Support Specialist (Remote in Latvia) – Prezi

At Prezi, we celebrate the diversity of our customers and our employees. We employ people from all backgrounds to build a product for everyone. We are looking for people who will bring in their different perspectives and help us on our mission to reinvent how people share knowledge, tell stories, and inspire their audiences.

We are looking for a full time Customer Support Specialist in our Riga office, supporting our customers in the US time zone (working hours: from 16:00 – 01:00).

If you’re into visual communication, passionate about problem-solving, able to put yourself in other people’s shoes, and you enjoy being being challenged by an ever-evolving environment, then you’re looking in the right place.

Your job responsibilities will include: 

• Being an essential part and closely collaborating with the Support team in Riga, Budapest and San Francisco
• Supporting customers across all support channels: closed (email, chat, phone) & public (social, forum)
• Being Prezi’s ambassador and expert – knowing the ins and outs of the tool
• Help, nurture and teach users with the goal of making them happy and active Prezi users
• Answering user questions in an empathetic way with a real desire to help
• Answering user questions effectively by providing accurate answers and solutions to their problems, concerns, and feedback
• Collaborating with other Prezi teams to ensure customer and product satisfaction
• Following the team’s communication policies, guidelines, workflows
• Taking feedback and improving your performance based on learnings
• Following and meeting your key performance metrics
• Proactively following Prezi product updates and releases
• Qualifying sales opportunities while talking to our users

You’ll enjoy this role if: 

• You have experience in customer support
• You have excellent English communication skills, both written and verbal
• You’re good at computer systems, mobile devices and other tech products, you have a keen interest in the technical aspect of support.
• You have basic web troubleshooting skills
• You’re eager to learn and are open to receiving and implementing feedback
• You’re a team player
• You can work independently and can manage your time
• You feel comfortable handling high-pressure situations
• You’re motivated, energetic, and have a good work ethic
• You’re enthusiastic about explaining and teaching people how to use Prezi and how they can benefit from the tool
• You’re empathetic, can easily step into other people’s shoes and have a positive personality
• You’re willing to work with public channels (social, forum)
• You’re able to tackle the challenges of remote work or have worked remotely before

Bonus if you have…

• Previous work experience in the SaaS industry or tech
• Familiarity with Data visualisation tools
• Experience working in a remote work environment

We offer a culture where you can be yourself, a fast-paced tech environment, competitive salary (Gross monthly wage of 1350-1630 EUR), health insurance, internal training, international working environment, exciting company events and a virtual-first working environment with the opportunity to use our lovely office in Riga old town.

The best part: you’ll join an awesome team that highly appreciates visual communication and believes that together we are greater than the sum of our parts, and that deeply cares about those around us.

If you are interested in this opportunity, please apply by submitting your CV in English, and a Cover letter summarising your motivation.