Device Experience Program Manager – Omada Health

35% 1-Year Employee Growth Rate | 33% 2-Year Employee Growth Rate | LinkedIn | $256.5M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.

Job overview

At Omada, we believe that members can take charge of their health outcomes through behavior change.  Our approach to behavior change starts with a member’s relationship with their care team, powered by insights into members lifestyles and biometric data, which enables the delivery of personalized interventions and influences action to live a healthier life.  Omada’s device portfolio which includes scales, blood pressure monitors, blood glucose meters, and continuous glucose monitoring systems, are powerful tools that deliver real-time feedback to our members about their health and provide insights that Omada’s care teams use to support our members in making meaningful, sustainable, improvements in managing their health.

As Device Experience Program Manager, you will report to Omada’s Senior Director of Member Operations and Device Strategy and be responsible for ensuring Omada’s connected devices are driving value for our members, for our care teams, and for Omada. To do this, you will create and monitor KPIs, create feedback loops, execute projects that influence achieving KPIs, organize the Omada-owned design assets of our devices, and support cross-functional teams with training and education about devices. Facilitating trusting and empathetic cross-functional relationships with Product, Engineering, Clinical, Clinical Operations, Health Coaching Operations, Member Support, Supply Chain, Data Analytics, Commercial and our Legal, Regulatory, & Compliance teams to improve the device experience are a core responsibility for this role.

About you:

• A Self-Starter, who has the ability to think creatively, with long-term goals in mind, while focusing on executing against day-to-day needs
• A Learner, who is eager to continuously explore the rapidly evolving space of connected medical devices
• A Problem-Solver, who uses multi-tasking and project management skills to respond proactively to challenges both in and out of your control
• A Go-Getter, who loves working alongside others who have a strong work ethic and has a willingness to go the extra mile
• A Facilitator, with a resourceful ability to respond to changes without missing a beat, a positive “roll up your sleeves” attitude, and a process-oriented nature
• A Planner, who has incredible organizational skills and the ability to adapt to the unexpected

Your impact:

• Lead efforts to define KPIs for home monitoring plans for members, baseline and continuously monitor these metrics for success
• Conceptualize, execute and influence the prioritization of projects to meet or exceed home monitoring plan compliance KPI targets
• Own, iterate on, and deliver device performance KPIs to the Supply Chain team as a component of vendor management and use this data for continuous improvement feedback loop
• Monitor and quantify device ROI in partnership with Finance
• Project manage changes to or creation of Omada-designed aspects of our device experience in partnership with Product Design and Clinical to support the Omada Care Approach
• Project manage and gather requirements for new device offerings from stakeholders and partner with the Supply Chain team to bring new devices into Omada’s portfolio
• Create training materials to ensure our Commercial and Marketing teams are able to accurately and effectively represent our device offering in the market
  • Own the feedback loop to improve our device offering and messaging based on feedback from the market
• Develop resources and trainings on our device offering and device functionality for Omada’s health care professionals (health coaches, specialists, and health care providers)
• Develop resources and trainings to enable our Member Support team to effectively manage member issues related to our devices

You will love this job if you:

• Have excellent project management skills (e.g. PMP certified or demonstrated ability to create and execute project plans)
• Are a master of creating reports in Zendesk Explore and/or Tableau
• Established, monitored, and implemented continuous improvement initiatives led by KPIs
• Listen to user feedback and internal stakeholders’ (Clinical, Sales, Product Marketing, Product, Support and Supply Chain) feedback, validate feedback with data, and move quickly to action
• Have gathered requirements from a diverse group of stakeholders such as Product, Clinical, Sales, Marketing and Support
• Have a demonstrated ability to create documentation and deliver training to teams with diverse backgrounds
• Exceptional interpersonal skills, enabling strong alignment with partners and navigation of conflict constructively
• Efficient and effective communication and presentation abilities, with ability to tailor approach to best reach intended audience
• Minimum of 3-years in a role requiring broad pan-organizational, cross-functional collaboration and coordination, with 5-8+ years of professional experience

Bonus points for:

• Experience in remote patient monitoring operations
• Experience leading NPI processes
• Experience improving user adoption and retention with connected devices

Benefits:

• Competitive salary with generous annual cash bonus
• Stock options
• Remote first work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Work from Home stipend
• Monthly mental wellness days
• Two giftable Omada enrollments per calendar year
• …and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Start with Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together.
• Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.

About Omada Health: Omada Health delivers integrated, virtual care across chronic conditions, a top clinical need for employers and health plans. By combining clinical best practices with the science of behavior change, Omada Health improves member health and reduces the cost of care. Working with over 1,700+ customers — including health plans, health systems, and employers ranging in size from small businesses to Fortune 500s across a wide variety of industries — Omada delivers personalized interventions for diabetes, diabetes prevention, hypertension, and musculoskeletal issues. All programs include integrated behavioral health support. Omada Health’s virtual care programs are clinically supported and evidence-based, with results published in multiple peer-reviewed journals. To learn more, visit www.omadahealth.com.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Tagged as: 501+ Employees, Hide US-Only Jobs, Venture Funded