Director – Implementations Engineer Credit Cards – Zeta / Zeta Suite
Software Engineer,Accounting / Finance
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Zeta / Zeta Suite (501+ Employees, 156% 2 Yr Employee Growth Rate)
52% 1-Year Employee Growth Rate | 156% 2-Year Employee Growth Rate | LinkedIn | $340M Venture Funding
What Is Employee Growth Rate & Why Is It Important?
Who We Are
Zeta is a next-generation banking-tech company on a mission to help our clients gain competitive advantage and independence from legacy systems to realize their digital strategies – whether that's launching a digital bank, offering new digital 1st payments services, or entering into emerging high-growth buy-now-pay-later (BNPL) and/or banking-as-a-service (BaaS) markets . We aim to be at the center of our clients' needs for next generation banking technology, so they can get their digital transformation and/or strategy right.
Zeta was founded by serial entrepreneurs Bhavin Turakhia and Ramki Gaddapati in 2015 to bring Banking into the 21st century. The industry today is challenged with legacy platforms that were considered a strength in the 90s, but are now crippling banks with high technology debt. With the emergence of digitization and open banking frameworks, newcomers (neo, challenger banks, fintechs and big tech) are leapfrogging the status quo by utilizing the latest technologies and delivering innovative solutions that traditional vendors and banks can no longer compete with. This is where Zeta comes in. Zeta has built, from the ground up, a cloud native platform for banks to modernize financial services. The company’s mission is to “disrupt the disruptors” by enabling banks to launch innovative services by combining banks' core capabilities with the latest and greatest technologies. The result is a modern banking stack that gives banks a competitive advantage to tackle neo/challenger banks, fintech or big tech threats and build the digital bank of the future.
By joining Zeta you'll help shape a brighter financial future for our clients – using the industry’s 1st and only innovative, mobile-first technology banking stack to transform an industry that hasn't changed in decades. With offices across the United States and abroad, we're one of the fastest growing companies in banking-tech – offering the agility of a start-up with the stability of seasoned management and dynamic, passionate employees. Join us to invest in yourself, your career, and the financial world.
Our Journey
In May of 2021, Zeta secured a $250 million investment from SoftBank Vision Fund 2 in one of the largest ever single investments in a banking tech startup globally. This investment, coupled with Zeta’s growth trajectory, has increased Zeta’s previous valuation of $300 million to a current valuation of $1.45 billion resulting in unicorn status. Zeta now operates in 8 countries and to date has issued more than 10 million cards globally.
Zeta has built the industry’s most modern digital cloud native platform in the industry, consisting of new age prepaid / debit / credit issuance digital products for banks, retailers and fintech issuers. These products provide a new age (“Apple card like”) user experience and enables Financial Institutions to rapidly deliver digital-first modern payment solutions including credit / debit / prepaid, digital banking, gifting, benefits, DDA, commercial card, expense management and money transfer. All of these services are vertically integrated into a single platform with fully developed front-end digital and back office security, fraud, compliance, support, and configuration services.
While the industry has been focused on consolidation of companies with outdated legacy systems, Zeta has consolidated a modern financial services platform resulting in a 10-fold reduction in solution complexity and a 10-fold increase in solution capability.
Over the next five years, Zeta aims to capture significant global market share and be recognized as the undisputed market leader in digital-first retail banking platforms. Our goal is not to rip-and-replace, but leapfrog to next generation solutions by enabling financial institutions to expand their products and solutions to serve the digitally savvy consumer.
Role Responsibilities
Reporting into Senior Program Manager, you will be responsible for engaging with Zeta’s prospects during late stages of the sales cycle to successfully transition the sale from prospect to implementation.
Key responsibilities
- Work very closely with the Zeta Program manager & the customer to create the detailed Implementation plan
- Work with the Solution Architect & the customer to discuss, understand and document the requirements
- Translate the requirements into product configuration parameters as needed by the Zeta system
- Work with the offshore based implementation team to get the platform configured
- Run tests to make sure the configured system is working as per the requirements
- Understand any custom development or integrations are needed, work with the predominantly offshore based customization teams to get these components built, tested and delivered
- Provide feedback into the product backlog based on client feedback and implementation experience
- Create and update Implementation playbooks
Year One Success Metrics
In this role you are expected to:
- Create repeatable and scalable processes – industry’s first credit card as a service Implementation playbook.
- Carry out 4-6 successful implementations
Experience Requirements
- Overview
The ideal candidate will have 8-10 years of experience in a large, sophisticated credit granting or Risk Management/Finance organization within a major consumer card, financial services, retailing or consulting business. Their experience will have been gained in high volume, medium-to high risk environments, where risk assessment, technological sophistication, and data mining techniques are critical to their success.
A. Experience
- 5+ years of credit card portfolio management experience.
- Preference will be given to candidates who have hands on experience of configuring and implementing one or more of the platforms – Fiserv/Tsys/Firstdata/Marqeta
- Strong analytical skills to pull data, conduct data analysis, and drive Strong negotiation skills with a problem-solving attitude.
- Organized, detail oriented, flexible, self-starter and highly motivated.
- Strong communications and presentation skills.
- Ability to collaborate well with teammates and business partners and influence business decisions
B. Specific knowledge
- Experience in implementing any of the platforms – Tsys, Fiserv, First Data, Marqeta etc.
- Good domain knowledge of market landscape and understanding of core banking systems and related ecosystem of payments, credit card, issuing services, fraud, digital and related solutions.
C. General Skills
- Strong business acumen, problem-solving ability, and tech savvy
- Strong stakeholder relationship management skills – able to influence and manage the expectations of senior executives internally and externally.
- Adaptable, approachable, open-minded with a clear understanding of the business; The incumbent must bring the ability and orientation to contribute beyond their scope of work.
- Ability to perform as an individual contributor (in-direct team leader) and as a manager with direct reports.
- Strong ability, aptitude, and desire to network and to earn the confidence of diverse senior client leaders in marketing, sales, product, technology, operations, finance and procurement functions.
- Excellent communication skills – written and verbal – comfortable presenting to ‘C’ level.
- Creative, positive, and collaborative problem solver.
- Hands on, i.e. ‘roll-up-your sleeve’ type
Zeta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. Total compensation will be commensurate with experience, market trends, and current salary.