Atlassian (501+ Employees, 122% 2 Yr Employee Growth Rate)

78% 1-Year Employee Growth Rate | 122% 2-Year Employee Growth Rate | LinkedIn | $210M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We have an office in Bengaluru but as we continue to expand our footprint in India, we can hire eligible candidates remotely anywhere in India.

Job Description

If you are passionate about working with smart teams and passionate about providing high-quality service to the world’s largest customers this role could be perfect for you. We are looking for customer champion who drives alignment and impact across product and operations teams. You are focused on improving broader customer experience and having a visible global impact on process, product and team.

You will be a part of our Enterprise Support team, which is focused on providing advanced support and product expertise to our largest customers. In this role, you will be a lead level III support engineer working on our most important customer accounts. You will work with other team members in Atlassian offices around the globe. You will be part of a growing team of specialists improving our support capabilities, capacity, and quality for our largest and most sophisticated customers.

You will be a key to providing a consistent quality experience, bringing new and improved support methodologies to Atlassian, and creating a wide and loyal customer base to the Atlassian products and brand. You will perform triage, root cause analysis, debugging and troubleshooting across one-to-many Atlassian products. As part of the team, you will receive on-boarding training to make you a specialist in one or more of our products, system technologies, and network technologies. You will lead and participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details. You will be part of a team ensuring we have customers for life. If this sounds interesting to you, apply and become part of our global team of engineers practicing a follow-the-sun methodology with our other offices around the world to deliver the best support possible for our high-priority customers.

On your first day, we’ll expect you to have:

7+ years of experience in Java support, software services, and/or system administration for a large end-user community

Deep understanding of operating systems (e.g. Linux, OS X, and/or Windows)

Experience being Subject Matter Expert in multiple Atlassian products

Proactively identify knowledge opportunities when new technologies are included in the stack and multiplies the knowledge within the team (Synchrony, AWS, Azure)

Be a coach to others on how to perform strong technical, soft skill, and behavioral interviews.

Be a coach with how to present clear interview feedback for technical, soft skills, and Enterprise Support characteristics in both debriefs and write-ups

Able to effectively communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps

Ability to problem solve complex tickets, summarize root cause, recommend solutions and then escalate when appropriate

Act as a customer champion by being the voice of the customer Check communication channels to stay on top of and communicate effectively and proactively with the company or team updates

Be the example that continues to drive until root cause is established with clear plans to resolve the customer issues.

Assist your global teammates in driving long-running tickets in your areas of expertise to resolution.

Challenges others to provide and dig into context and rise to tough occasions.

Deep understanding of networks and relevant technologies, including proxies, load balancers, LDAP, Active Directory, SSL, etc.

Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss, etc.)

Experience with SQL databases

Experience in escalation handling

Technology driven

Experience in working with enterprise customers

More about our team

The team is filled with customer focused individuals that champion and support industry-leading products used by a growing list of 85K customers globally. We challenge one another every day and hold ourselves accountable for our work product, as well as our customer’s overall success. We all enjoy the interactions with customers, problem-solving, digging into complex issues, and actively championing for customers within Atlassian. We wake up every morning asking ourselves how we can improve the customer’s experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. We are at our best when problems seem the hardest, pushing to identify root causes and solutions. We are a combination of passion and persistence. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products. Our team is open, filled with varied backgrounds and talents, respectful, focused, located around the globe, and all about providing legendary service to our customers.

To learn more about working with the Support Team at Atlassian, check out our Support Team page!

More about our benefits

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year to support your favourite cause, plenty of food and beverages, ergonomic workstations, unique ShipIt days, a company paid trip after five years and more.

More about Atlassian

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who’s who in tech and a highly disruptive business model, we’re advancing the art of team collaboration with products like Jira, Confluence, Bitbucket, Trello, and now Stride. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines

  • Windows LDAP/ AD
  • Linux
  • SQL
  • Java
  • Application Support / Production Support

Skills Required

  • Windows LDAP/ AD
  • Linux
  • SQL
  • Java
  • Application Support / Production Support

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team .

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub .

Tagged as: >100% 2 Yr Employee Growth, 501+ Employees, Hide US-Only Jobs, Venture Funded

Job Overview
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