Genetics Support Agent – Color
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Color (501+ Employees, 296% 2 Yr Employee Growth Rate)
50% 1-Year Employee Growth Rate | 296% 2-Year Employee Growth Rate | LinkedIn | $497M Venture Funding
What Is Employee Growth Rate & Why Is It Important?
Color is a health technology company that makes population-scale healthcare programs accessible, convenient, and cost-effective for everyone. We have raised $100 million in Series E funding, bringing our valuation to $4.6 billion and our total raised amount to $378 million. We work with governments, public health institutions, employers, and national health initiatives around the world to provide the tools for preventive health and infectious disease management, including testing, vaccinations, and other services.
Apply to join Color and do the most meaningful work of your career. If you are not sure that you’re 100% qualified but are up for the challenge – we want you to apply!
We are looking for a Genetics Support Agent to provide support for participants of the All of Us research program and perform outreach to provider offices. As a Genetics Support Agent, you will work with patients and providers to resolve issues by recommending solutions and guiding product users through features and functionalities over phone and email.
What You'll Do:
Act as the nucleus across all departments by working with the operations, engineering, and Genetic Counselors on prompt handling of customer inquiries
Provide prompt email and phone support to our wide variety of customers
Perform participant outreach for appointment scheduling
Resolve customer and operational issues, including triaging when appropriate
Communicate customer experiences to the broader Color team as part of continuous improvement efforts
Communicate with provider offices to obtain verifying information regarding their practice
Our Ideal Candidate Will Have:
1-2 years of experience in customer support or similar field
Exceptional oral and written communication skills Expert knowledge of Google Suite Excellent organizational and task management skills
Great attention to detail to investigate complex cases
A knack for solving problems and identifying patterns
Experience using customer service applications, such as Salesforce or other CRM
Experience working with PHI and HIPAA
Flexibility during hours of 6A-5P PST
Bilingual (Spanish Preferred)
Color is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations. We are also committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process.
Mandatory Vaccination Policy Disclosure
COVID-19 Vaccination Requirement: Color requires anyone working onsite or visiting Color’s offices to confirm they are fully vaccinated against COVID-19 unless a medical or religious accommodation is timely requested and approved. Please reach out if you have questions or concerns about this policy and how it may apply to your candidacy for a role with Color.