Global Collections Analyst – Dropbox

15% 1-Year Employee Growth Rate | 8% 2-Year Employee Growth Rate | LinkedIn | $1.7B Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Company Description

Dropbox is a leading global collaboration platform that’s transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to design a more enlightened way of working. From our headquarters in San Francisco to eight dedicated Studios and a worldwide team of employees who choose where they work best, our Virtual First approach is leading the way into the future of work.

Team Description

Our Finance team builds the financial infrastructure to scale our growing company. We combine analytical and strategic thinking to develop a sound financial future for our global brand. We work closely with teams across the company, as well as with external partners.

Role Description

As a hire to the Dropbox Finance Team, you will support the Accounts Receivable teams end to end collections processes for Dropbox Business and Enterprise customers.

The role consists of collections activities for our global customer base. Day to day tasks include customer follow ups, customer query resolution, cash application, write off’s, bad debt analysis, and assisting with month and quarter close tasks.

If you are a self starter who enjoys working in a fast pace environment this role will be ideal for you. You will be driven by delivering results and creating an impact, while also maintaining a high standard of customer service and operational excellence.

You will be a key business partner and work closely with our Finance, Customer Experience and Sales teams.

Responsibilities

• Ownership of a large portfolio of global customers
• Engage with customers to collect overdue balances
• Assist with the Accounts Receivable ticketing queue and maintain it on a daily basis
• Work with internal and external stakeholders to resolve issues promptly and within SLA
• Assist with cash application
• Submit refund, adjustment and write off requests in accordance with Dropbox policies
• Review and approve appropriate payment terms to extend to customers
• Assist in ad hoc projects and initiatives as required

Requirements

• 2+ years experience in multinational accounts receivable
• Execution-focused, experience working in a role with high volumes and is driven to achieve goals and targets
• Independent, self starter, who takes full ownership of accounts
• Excellent inter-personal skills, and can establish and maintain excellent relationships within the team, internal stakeholders and external customers
• Strong organizational skills with the ability to prioritize tasks, promptly answer and resolve issues and work to various deadlines
• Process-oriented with an appreciation and basic understanding of financial controls
• Desire to work in a dynamic, diverse and fast paced environment
• Fluent in English, written and spoken is required
• Experience in Microsoft Applications required, with Salesforce & Oracle Fusion a big plus

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

Tagged as: 501+ Employees, Hide US-Only Jobs, Venture Funded