Head of Client Experience – Contra.com

We are looking to hire a Head of Client Experience to join the Contra team. This will be our first hire in this role so we are looking for someone who can partner with the founding team to drive our client experience and support the needs of our amazing team at Contra. You will be responsible for maintaining support and communication on the client side while ensuring our internal team has a clear understanding of issues that may arise as well as a clear path to problem solve.

How you’ll add value at Contra

• • Improve and develop the overall client experience by identifying key needs and opportunities for improvement.
  • Providing and developing analytics around client satisfaction and behavior.
  • Communicate seamlessly with both internal and external stakeholders.
  • Analyzing and documenting client feedback on overall experience, product features, and launches.
  • Managing client inquiries and triaging support to appropriate channels.
  • Managing a team of client experience advocates

You’ll be successful here if you

• • Have 3-5 years of experience in a client-facing role at a fast growing tech startup (must have marketplace experience, bonus for remote experience)
  • Have strong relationship building and communication skills across all teams and external stakeholders
  • Thrive in a remote-first environment
  • Are fluent in verbal and written English

How Contra can add value for you

• •  Remote-first culture
  •  100% health coverage for US full-time employees, and health reimbursements for all international contractors
  •  401k matching for US full-time employees
  •  $4,000/year laptop reimbursement + additional equipment, co-working, education, meetup and charity budgets
  •  No-meeting Wednesdays, and half days every third Friday of the month
  •  Generous time off + a flexible parental leave
  •  Annual team wide off-site (our most recent was Nov 2021 in Tulum, Mexico)
  • A custom slack emoji, just for you!

Our Interview Process

• • Intro Call (15-30 minutes)
  • Interview #1 Experience Chat with Hiring Manager (30 minutes)
  • Interview #2 Culture Interview (30-45 minutes)
  • Interview #3 Paid Case Study + Presentation (30-45 minutes)
  • Interview #4 Founder Interview (25 minutes)

Salary Range

• • • $140k – $160k USD
    • Equity Value Range: $72k – $180k USD

Contra is looking for self-motivated, open-minded, and eager folks to join our growing team.

We’ve put together a pretty special global team — we’re not limited by location, so everyone on our team has unique backgrounds and experiences that have shaped our company culture for the better. Everyone who joins Contra adds another special dimension to that culture, so we’re looking for folks that have an additive mindset, and want to participate in building both a great product, and a great place to work. While past titles, years of experience, and educational opportunities have taught us all valuable lessons, they’re not used as hiring criteria. If you’re motivated by our mission and owning impactful projects, then Contra is the place for you.

If you’ve made it this far, we want to talk to you! Even if you do not think that you meet all of the requirements in the job posting, we really encourage you to take the leap and apply anyway. Surprise yourself! The best is yet to come ✨

#LI-LF1

Contra is a professional community for the independent digital workforce. Digital professionals use Contra to create stunning visual profiles, earn money commission-free, and build high-quality professional communities and referral networks. Contra was founded just over a year ago by a group of independents who were tired of existing professional networks that are blind to the needs of digital professionals and is rapidly paving the way for the future of work, or the “passion economy” (a term coined by one of our earliest investors). Our June product launch, the first Annual State of Independence report, was the #1 product of the day, #2 of the week on Product Hunt. We’re also one of just a few companies partnering with TikTok to launch their TikTok Resumes Product.

Contra.com)

Contra on TikTok (our target audience is Gen Z)

Ben on Twitter (our Co-Founder, CEO)

Gajus on Twitter (our Co-Founder, CTO)