Implementation Manager – Urbint

We are going through a transformation and looking for talented people with different backgrounds. We will  consider strong junior – mid level candidates. Please apply to be considered for future opportunities on the Implementation team.

At Urbint, our mission is to make communities more resilient. We do this by pairing external data with artificial intelligence to identify areas of high risk and prevent catastrophic loss for utilities and infrastructure operators across the country. We are a team of close-knit engineers, entrepreneurs, and data geeks who obsess over problem solving, new technologies, and making a positive impact in our communities.

Job Summary

As an Implementation Manager, you will be a member of the Implementation team, within Deployment Strategy.  You are responsible for the successful delivery of Urbint’s AI-powered technology to help our utility clients make communities safer and more resilient. We are looking for an action-oriented individual who is obsessed with truly understanding client needs. With that understanding, you will internally advocate and articulate the client needs to our R&D team (product, software engineering, machine learning), in addition to externally translate the value of our technology to both senior executives and day-to-day operation managers.

What You’ll Do

• Own the full customer implementation process, defining to-be processes, scoping out data integration needs, running user training sessions,  and anything else that needs to be done to have a successful engagement implementation
• Set, communicate, and track against internal and external timelines to ensure successful delivery of our technology
• Clearly capture and articulate client needs to our R&D team (product, software engineering, machine learning) to influence the direction of Urbint’s new product features
• Run preliminary analysis of client data to ensure smooth data transfer with client
• Become SMEs on Urbint’s products, including understanding how artificial intelligence can be used in the utilities industry to help our clients
• Helps develop repeatable processes, and continuous improvement initiatives to improve quality and speed of implementations.
• Trains and develops more junior employees
• Supports pre-sales scoping discussions with prospective clients

Who You Are

• Bachelor’s Degree or Equivalent Relevant Experience Required
• Masters/MBA degree or 3+ years supporting SaaS based solutions, consulting, software implementation, project management, or client services
• Strong project management skills & functional requirements gathering
• Detail-oriented and organized
• Self starter, always driving to ensure optimal client experience
• Comfortable communicating (verbal or written) to clients, from executives at Fortune 500 companies to day-to-day operation managers
• Familiar with JIRA, Slack, Confluence, Google Docs, and other project collaboration tools
• Strong project management skills & functional requirements gathering
• Experience with technology and some data analysis tools (PowerBI, Tableau, SQL, Alteryx, Excel)
• Nice to have: GIS, Trifacta, Google Cloud
• Able to balance multiple projects and prioritize potentially competing needs
• Ability to travel 25% of the time, post Covid restrictions
• Bachelor’s Degree or Equivalent Relevant Experience Required

Benefits

• Mission Driven – Some companies use AI to serve better digital ads and trade stocks, we seek to make our communities safer and more resilient
• Top Compensation – Competitive compensation package
• We are 100% Distributed – work from almost anywhere
• Your health matters to us, so we offer 100% employer-paid premium option
• Distributed work monthly stipend
• Office Space Stipend for co-working space expenses
• Wellness reimbursement
• Educational Allowance
• Weekly lunch stipend

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Urbint’s Core Values

• Passionate about customers: We strive to deliver sustainable value and exceed expectations, and we’re not satisfied until our customers are raving fans.
• Be decisive: We make timely, informed, and pragmatic decisions to keep the organization moving forward.
• Build trust: Our values are the building blocks to trust. As we live them, we grow and build lasting relationships.
• Focus on impact: We measure and strive to continuously improve our real-world impact.
• Be tenacious: We are agile in our approach to addressing challenges but firm in our beliefs.
• Win together: We efficiently leverage our diverse skills and perspectives for one another, united by our shared vision.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.