Information Technology Support Specialist – Yms Associates

An IT Services Firm based in the NYC area, with close to 900 clients nationwide, is seeking an experienced IT Support Technician with previous MSP (Managed Service Provider) experience. We need a tech savvy IT professional able to deal with diverse, technical environments and maneuver through and resolve complex technical troubleshooting. If you are the person that other IT professionals seek out for advice, then this is the position for you. You should be comfortable with being a point of support escalation and troubleshooting Level 2 and minimal Level 3 issues. Prior MSP experience is extremely helpful, but not essential if the candidate can adapt to various technical environments. This is a remote support role and you need to have a quiet place at home to work from.

We are seeking Level 1, 2 and 3 support engineers. This is a fantastic company to work for, excellent pay and benefits.  

You should be a highly motivated individual that is self-directed, energetic and driven to meet the needs of a demanding customer environment. Responsibilities include the support, administration, and maintenance of desktops, laptops, and some server work. You will work with the latest technologies performing configurations, and support operating systems and applications; participate in remote site administration; and production support activities.

• Configure new computer hardware and software (mostly Windows based).
• Perform upgrades and configuration of desktop and related peripherals
• Troubleshoot desktop and server issues
• Take service calls and either resolve them or pass them on appropriately
• Utilize Service Desk system to maintain records of requests and responses for support issues
• Software installs and upgrades
• Assist in the administration of a Windows environment

TECHNICAL REQUIREMENTS:

• Competency in supporting, diagnosing, troubleshooting computer system, software and networking issues on PCs and related equipment
• Windows Desktop Operating Systems
• Windows Server
• Enterprise Antivirus Software (Symantec, McAfee)
• Active Directory experience and Group Policy
• MS Exchange
• Printer Administration
• MSP (Managed Service Provider) experience

OTHER REQUIREMENTS:

• Excellent people skills (you need to really have excellent people skills as you will be representing the company)
• Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing
• Ability to deal with a diverse population
• Willingness and ability to learn new skills and use new types of information
• Responsibility and reliability
• Ability to prioritize and perform triage
• Discretion and good sense in dealing with clients
• Willingness to see a problem through to its resolution
• Quiet place, free from distraction to work from home

This is a full-time position plus benefits (insurance, vacation, 401k, etc.).