Stryker (501+ Employees, 18% 2 Yr Employee Growth Rate)

8% 1-Year Employee Growth Rate | 18% 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Installation Technicians deploy cutting edge technology in various healthcare environments including ER, ICU, Trauma, CVICU, hybrid and surgery centers. Responsible for delivering a world-class customer experience by installing integrated audio-visual, mechanical and network systems of various configurations to deliver individualized caregiving solutions. Our installation technicians’ partner with internal teams including sales, project management, field service and engineers while representing Stryker in day-to-day customer interactions through detailed communication of project timelines, preinstall requirements, equipment delivery and room turnover.

Basic Function

  • Provide onsite low level project management/installation/1st pass testing during integration process.
  • Supervise additional onsite installation personnel to achieve project completion if needed.
  • Perform instruction, full system testing and provide documentation on installed systems as defined in QIP.

Responsibilities

  • Will make travel arrangements for self and possibly for other installation personnel, gather documentation and contact customer prior to every project when needed.
  • Will verify all aspects of infrastructure are in place upon arrival at site. Will work with and make suggestions to any/all contractors and customers regarding integration needs.
  • Will be required to comply with integration and documentation procedures and standards.
  • Will coordinate with offsite Project Managers and engineers conveying needs/issues to ensure appropriate tests, equipment and results are obtained.
  • Will submit daily reports to Project Manager, Installation Supervisor and appropriate individuals to maintain open and timely communication updates regarding integration process when instructed to do so.
  • Will work from written and/or verbal instructions.
  • Will communicate scope to additional installation personnel.
  • Will be required to perform initial system functional checks identify problem areas and affect calibration adjustments.
  • Will be required to read and understand system flow documentation and amend such documents to reflect the “as built” system.
  • Will train others on operational function of installed systems when applicable.
  • Must have a professional appearance while interacting with the client.
  • Must supervise daily work efforts of other installations personnel and additional sub-contractors specific to achieving project completion and maintaining quality when applicable.
  • Outside vendors and contractors: Must supervise work details of outside contractors to ensure quality system requirements are met.
  • Interacts with customers with regard to post market surveillance activities.
  • Is responsible for staying current on all assigned training.
  • Other duties as assigned by Project Manager, Installation Supervisor, and Regional Integration Service Manager.
  • Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.

Physical requirements

  • Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
  • Must be able to review printed materials.
  • Must have demonstrated fine motor skills.
  • Must have an aptitude to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.).

Mental requirements

  • Must be able to analyze and resolve non-routine testing and/or equipment issues using independent judgment.
  • Must be able to improvise based on environmental/infrastructure needs.
  • Must be able to follow and explain detailed instruction and inspection procedures.
  • Must be able to complete detailed documentation accurately.
  • Must be able to identify issues outside scope of project and refer to appropriate individuals.
  • Must be able to travel 90% to 95% of the time and arrive to job site as specified by Project Manager/Installation Supervisor.
  • Must be able to work in a fast pace, independent environment and use good judgment.

Skills/Experience required

  • Intermediate PC and appropriate application skills.
  • Intermediate math and technical writing skills.
  • Excellent problem solving skills.
  • Excellent interpersonal communication skills.
  • 0-2 year related technical experience.
  • Must be of high morals and strong character.
  • If lacking a degree, demonstrated ability to operate small hand tools (e.g. pliers, screwdrivers, hammer, wrenches, strippers, crimpers, etc.), power tools, and test equipment (e.g. data loggers, strip recorders, micrometers, voltmeters, waveform/vectorsopes, etc.).
  • If lacking a degree, basic mechanic tool use for mounting and adjusting ceiling mounted equipment (Booms, Flat Panel arms and Surgical Lights)
  • If lacking a degree, established talent for cable management and connection techniques.
  • If lacking a degree, must be able to interpret A/V/control system flow schematics.
  • If lacking a degree, experience with interpreting schematics diagrams.
  • If lacking a degree experience, with large scale integration techniques.
  • If lacking a degree, experience with customer/project management.

Education/training required

  • B.A. / B.S
  • Those lacking a degree must have minimum 1-2 years integration experience or comparable skill set.

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Tagged as: 501+ Employees, Hide US-Only Jobs, Venture Funded

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