Lead UX Designer – R-Zero Systems

About R-Zero

R-Zero is the first biosafety technology company dedicated to making the indoor spaces we share safer, healthier and more productive. Founded to meet a once-in-a-generation opportunity to rethink how society approaches health in the built environment, we develop the most effective and innovative technologies to create safer, healthier buildings for all. Combining space utilization sensor technology, AI, ML and IoT connected hardware, R-Zero’s intelligent biosafety platform provides first-of-its-kind visibility, automation and smart risk reduction in the indoor environments where humans spend 90% of their time. Today, R-Zero is emerging as a world-leader in delivering category-defining technology to deliver healthier indoor spaces for all.

We are a fast-growing startup, backed by the world-leading experts at Mayo Clinic and thought-leaders across health, hospitality, sports, commercial real estate and impact sectors – including those who have propelled some of the most transformative tech and innovation in history. DBL Partners, World Innovation Lab (WiL), SOSV, and John Doerr have all invested in our vision for a future that prioritizes health in the built environment.

As we grow our team, we’re looking for candidates who aren’t afraid to challenge the status quo, and are motivated to usher in a better future via better buildings. #LI-Remote

Opportunity Overview:

We are seeking a Lead UX Designer to drive UX design strategy and vision. This is the first hire of our design team and is a high profile role that is accountable for defining a world-class end-to-end customer experience. Working collaboratively with engineers, product managers, executives, and R-Zero teammates across the organization, you will be trusted to lead all aspects of design throughout the strategy, research, concept, and development life-cycle. Your scope will encompass the entire customer journey from initial engagement to steady-state product usage including our hardware, mobile, and web products.

What you’ll do:

• Create, align, and continuously improve a unifying vision for our end-to-end customer experience encapsulating the customer education, pre-sale interactions, product onboarding, as well as steady-state product usage.
• Define UX strategy and tactic to create best-in-class end-to-end customer-centric experience, which may include: writing user stories, feature mapping, persona development, user and business goal analysis, creating a design system, workflow and information architecture documentation
• Independently develop and deliver high level story boards, prototypes, wireframes and high-fidelity designs to effectively communicate design strategies and detailed interaction behaviors.
• Champion a user-centered design process throughout the organization including customer research process with best practices
• Deeply understand our mission, organizational goals, science and technology, products, and customer needs and user psychology
• Provide competitive analysis and stay informed on industry design trends
• Collaborate with executives, product managers, and engineering to design and deliver solutions that effectively achieve business goals
• Ideate, sketch, and prototype for desktop, tablet and mobile devices;