Square (501+ Employees, 60% 2 Yr Employee Growth Rate)
We are seeking a Lead UX researcher to partner with Product and Design teams on Square for Retail. You will span across many different surfaces throughout the Square product ecosystem, from Retail Point of Sale, our public facing website, our manager tools, and other product areas across Retail and internal teams. However, the work doesn’t stop with our software and we strive to put ourselves in the shoes of our customers to find innovative new ways to help them run their business.
UX Research plays an essential part in every step of our design and product development process. As a Lead UX Researcher, you will provide an unbiased look into qualitative and quantitative data to help guide decisions and next steps. You will design research plans that gather evidence ensuring our product decisions are made with insight from our customers, mitigate risk, and ultimately guide our design and product decisions to the best solution.
- Attend team meetings, design reviews, and other avenues to identify and drive opportunities for us to learn and make better decisions
- Design, coordinate, and source participants for user research projects
- Summarize and present relevant insights to a variety of partners
- At least (7) years of relevant professional experience
- Understand strengths and weaknesses of different research methods, including when and how to apply them and examples of use of these different methods
- Have excellent survey design and analysis skills
- Experience with the whole product lifecycle — from early stage to launch and beyond
- Experience evaluating and testing digital and physical products
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. So we’re building easy tools to empower and enrich people. Tools that shorten the distance between having an idea and making a living from it—because we believe in fair and square. We started with a little white card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, our Cash app lets people send money instantly, and we’re building easy tools for customers, too. We’re empowering the electrician to send invoices, setting up the food truck with a delivery option, helping the clothing boutique pay its employees, and giving the coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.