Manager of Partner Enablement – Pax8
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Pax8 (501+ Employees, 113% 2 Yr Employee Growth Rate)
32% 1-Year Employee Growth Rate | 113% 2-Year Employee Growth Rate | LinkedIn | $350.5M Venture Funding
What Is Employee Growth Rate & Why Is It Important?
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No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as au202f“perfect’u202fcandidate, so we don’t look for the right ‘fit’ – instead, we look for the add.u202fWe encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points.u202fWeu202fbelieve in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Position Summary:
The Manager of Partner Enablement oversees and manages a team of Partner Enablement Representatives tasked with exceeding our partners expectations on quotes, deal registrations, high-level sales support, and order submission for telecommunications services. They focus on performance development, adherence to Pax8 values, and process improvements.
Essential Responsibilities:
- Work closely with the Partner Enablement Representatives to ensure SLAs are being met and the quote process is being followed
- Promote and enforce Pax8 values and perform regular performance reviews of team designed to develop individual talents and career growth
- Manage partner escalations and serve as the tier 2 point of contact for team
- Build and maintain relationships with interdepartmental stakeholders (CAMs, RSMs, NCSCs, etc.)
- Build and maintain relationships with partners
- Provide high-level sales support by acting as a liaison between partners and vendors
- Build and maintain relationships with vendors to maintain updated information on products, promotions, and vendor-specific processes
- Report to upper management to discuss department productivity, goals, quoting statistics, and order installs for the month to make strategic decisions regarding future targets
- Undertake special projects as assigned
Ideal Skills, Experience, and Competencies:
- At least two (2) years of experience managing people
- Previous experience in the telco / master agent channel
- Experience working across the Microsoft platform
- Demonstrated ability to develop others to help meet career goals and organization objectives
- Ability to effectively drive teams to accomplish Objectives and Key Results (OKRs)
- Ability to motivate others to action by driving vision and purpose
- Ability to be honest and authentic, and live and work with integrity and authenticity
- Excellent organizational, problem-solving, and interpersonal skills
- Capable of owning difficult situations all the way through to completion
- Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Ability to make good and timely decisions that keep the organization moving forward
- Ability to gain the confidence and trust of others through honesty, integrity, and authenticity
- Ability to handle conflict situations effectively, with a minimum of noise
- Ability knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Required Education & Certifications:
- B.A./B.S. in related field or equivalent work experience
Compensation:
- Qualified candidates can expect a salary beginning at $83,000 or more depending on experience
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- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups