Marketplace Success Manager (Customer Journey Team) Customer Service NEW

Tackle.io enables enterprise software companies to accelerate the use of Cloud Marketplaces like AWS, Azure and Google. Our vision is to transform the way software is bought and sold with a laser focus on helping customers build and drive significant channels of revenue through the Cloud Marketplaces.

 

We are looking for energetic, responsive, passionate Marketplace Success Managers on the Customer Journey team who can put their account management skills into action by working closely with a defined group of the most strategic ISVs to support their Marketplace Transaction and Optimization goals by building and maintaining strong customer relationships with Alliance, Sales and Operations executive leaders.

Responsibilities:

• • Establish and maintain strong customer relationships with Alliance, Sales and Operations executive leaders
  • Become the trusted advisor and named contact that these ISVs know will help them solve their problem, even if not directly.
  • Identify, refine and manage the ISV’s Seller’s Journey on Marketplace; tracking objectives and goals related to Listing, Transacting and Optimizing their Marketplace Strategy and aligning to next best actions to achieve them
  • Marshall the Tackle resources required to showcase the best that Tackle can provide in the platform and the people
  • Provide strategic oversight and ownership of named accounts to the Sales and Customer Journey team
  • Establish recurring Business Reviews focused on helping Strategic Sellers meet their marketplace Key Performance Indicators across Selling and Co-Selling with the Marketplace providers
  • Seek to understand and organize customer feedback and act as the voice of our ISV customers to Product Management and Customer Journey leadership; representing their goals and needs to attain them
  • Refine and share standard operating procedures, product tips and other information critical to enabling internal and external Tackle stakeholders through internal and external facing tools
  • Evangelize the Tackle Vision and help transform the way software Sellers sell and the way that Buyers buy
  • Be an expert in how transactions are offered, booked and fulfilled on Cloud Marketplaces and keep up to date with their interactions and changes

Requirements:

• • 5+ years of Alliance Management or Sales Operations related experience; sourcing data, interpreting and presenting data-driven decisions.
  • Experience in Customer Success, Alliances or Partner management, Sales or Revenue Operations, Account Management or equivalent history of increasing satisfaction, adoption, and retention of a technology or facilitating and/or supporting the sales process.
  • Business Intelligence and report creation experience; Excel and Salesforce experience preferred.
  • Preferred: Skills in managing AWS, Azure or GCP related partnership programs
  • Preferred: Skills managing reseller and distributor channel relationships
  • Preferred: Experience working with one or more of the major Cloud Marketplaces
  • Technologically adept and business intelligence acumen-focused, with outstanding communication (written and oral), negotiation, and presentation skills to internal and external stakeholders ranging from team members to executive management
  • Ability to work individually and remotely and to collaborate within a team environment synchronously and asynchronously to achieve your goals.
  • Bring YOU to the role – we want creative, positive, and excited team members who can think around corners and push us all to get better every day.
  • Enjoy the demanding pace of a hyper-growth SaaS company

 

Start with the customer – We exist to help sellers sell more & sell faster, and we measure all of our decisions with our customers’ goals at the forefront.

-We celebrate when our customers celebrate

-We’re active listeners and intent observers

-We always aim to be consistent, reliable, and trustworthy

 

Paint the art of the possible – We continuously innovate on how we do things, always looking for a better, smoother way for our customers and for each other.

How we embody this value:

-We think big to solve problems and make our customers lives easier

-We challenge the status quo, break down barriers, and aren’t afraid to experiment or get uncomfortable

-We take calculated risks, we own our mistakes, and we support one another

 

Operate with integrity – We have a bias for action and we communicate both internally and externally with candor, empathy, and authenticity.

How we embody this value:

-We first seek to understand and then take thoughtful action

-We are committed to fostering inclusivity and belonging for all employees

-We’re accountable for our work and responsive to issues impacting colleagues and customers

 

Learn and grow together – We work as a team, we celebrate wins, and we have fun together as we strive for professional and personal growth.

How we embody this value:

-We’re curious and cognizant of emerging tools, trends, and new ways of looking at old problems

-We’re purposeful about supporting and connecting with other teams across the company

-We invest in personal wellness & professional development and we believe in aligning personal and professional passions

 

 

We have a transparent and streamlined hiring process that can typically be completed in one to two weeks:

·       Phone screen

·       3 additional video chat interviews (on occasion there may be opportunities for in-person interviews)

·       Offer

 

 

Full-time employees currently enjoy these amazing benefits:

 

·       Work remotely

·       Competitive Salary

·       Health, Dental and Vision Coverage

·       Company off-site Summits

·       Monthly Wellness Reimbursement

·       Internet and Phone Reimbursement

·       $500 Home ergo/office set up

·       Generous Vacation Plan

·       401k

·       Technology tools to do your best work

·       Company Surprises and Swag

·       Awesome Co-workers

 

We are a welcoming and diverse team with a wide range of backgrounds and experiences.  We were born and built remote and welcome others who believe remote companies are the way companies will be built into the future. At this time, we can only accept applicants who reside within the United States.

 

Tackle.io is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation