We’re on the hunt for a rockstar Operations Manager to support the supply chain function at Clare. You’ll manage and collaborate with our third party fulfillment partner to ensure customer orders are delivered with the right product, in the right quantity, in the right condition, to the right place, and at the right time. You’ll also take our fulfillment operations to the next level by driving continuous improvement and implementing scalable processes and systems for future growth. You’ll collaborate closely with our CX Manager and report directly to our COO. The ideal candidate for this role is an operations guru who creates order out of chaos and has an undeniable knack for problem solving.
Who You Are
A master executor who is highly organized, process-driven, and detail-oriented
A hustler with a “no task is too small” attitude and you’re compelled to go the extra mile to get things done and make an impact
A self-starter who is always thinking critically, solving problems, and improving performance, never settling for the status quo
Passionate about brands, ecommerce, and consumer products
A clear, effective, and empathetic verbal and written communicator
Highly analytical, comfortable with data, and adept at storytelling using that data
Calm under pressure and can roll with the ever-changing pace of a startup environment
What You’ll Do
Manage our third-party fulfillment partner operations including daily order processing, inbound receiving, inventory management, invoicing, etc.
Work with our CX Manager to handle order changes, custom orders, fulfillment errors, returns, shipping exceptions and claims, etc.
Ensure that warehouse associates follow specialized SOPs related to paint tinting and fulfillment and oversee ongoing training
Work with COO to update weekly demand/inventory plans and accounting models
Manage existing suppliers and their lead times, place replenishment orders, and review invoices
Identify and implement continuous improvement opportunities to create an efficient, seamless, and scalable operation
Own functional area KPIs and OKRs and report on monthly and quarterly progress
3-5+ years experience in an operations/supply chain role
Must have experience working with a fulfillment center, preferably focused on high-volume, ecommerce operations
Well versed in Google Suite and other collaboration/productivity tools
WMS, Shopify, CRM experience a plus
What we offer
Competitive compensation commensurate with experience plus equity in the company.
Comprehensive health benefits and access to a 401K savings plan
A fun, dynamic working environment with a small, energetic and diverse team
Remote working with a $500 workspace setup stipend plus free paint for a beautiful home
Flexible vacation policy to allow you to unplug and recharge whenever you need it
Opportunity to take ownership of a functional area of the business and grow your career
Clare is an early-stage, e-commerce startup that’s on a mission to make paint shopping easier and more inspiring, so people everywhere can create a home they love. We’re challenging the status quo of paint, and we’re looking for smart, scrappy problem solvers with an entrepreneurial spirit to join our diverse and passionate team. Clare is venture-funded, with an A-list roster of investors who have backed top consumer brands like Warby Parker, Harry’s, Casper, Glossier and more.
What we value:
Results – We measure success by impact and outcomes, not output. In addition to being results-driven you take full ownership and accountability for your work and add value above and beyond assigned tasks.
Growth Mindset: You’re curious and love learning. You constantly seek new information and experiences. You strive for continuous improvement both personally and professionally. You have a deep desire to understand the inner workings of our business, our customers, the industry we operate in and the world around us. You live by the belief that learning never stops.
Speed – Fast doesn’t just win the race, it gets a head start on the next one. You have a bias for action and a get sh*t done attitude. You execute with a sense of urgency, are decisive and thoughtful.
Efficiency: Those most successful in our organization have a highly process oriented mindset and are adept at creating scalable processes that enable efficiency. You work smarter, not harder.
Confidence: You think big, outside the box, and aren’t afraid to take risks or fail. You regularly stretch yourself outside your comfort zone, and are comfortable being uncomfortable. You have conviction in your ideas and recommendations, and always have a clear rationale for “the why.”