Square (501+ Employees, 60% 2 Yr Employee Growth Rate)

19% 1-Year Employee Growth Rate | 60% 2-Year Employee Growth Rate | LinkedIn | $601.2M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

The Global Program Management and Infrastructure team ensures the smooth and efficient running of the Customer Success organization on a daily basis. With offices in the US, Canada, Japan, Ireland, Australia, Poland, Taiwan, and Guatemala, we improve both quality of output and cost efficiency of the global organization, while also ensuring timely execution of essential strategic projects for the growing Customer Success team. As an Operations Technical Program Manager, you’ll work cross functionally — with other Customer Success teams, with systems and engineering teams, and beyond — to build towards the global vision of CS. You will report into a Technical Program Management Lead.

Specifically, you will:

  • Become an expert on our business processes and technology platforms; propose and implement improvements through automation and redesign. You are the point of contact that defines and relays requirements between Customer Success and our technology teams.
  • Create technical product requirements, ensuring our systems and technology teams know exactly how to design their solutions to fit the needs of the growing global Customer Success team.
  • You’ll make sure that roadmaps — on both sides — are prioritized appropriately, and that all teams are in aligned on product requirements
  • Use your understanding of software development processes to identify dependencies, “long poles,” “blockers,” and execution risks and develop mitigation strategies.
  • Communicate developments, updates, project health and problems, and manage expectations of all stakeholders – both technical and non-technical.
  • Develop deep, mutually-beneficial working relationships with different partners and stakeholders, including: internal product & engineering teams.
  • Work with our technology teams and hold them accountable for the smooth-running of our entire tools ecosystem.
  • Align large cross-team projects by guiding annual and quarterly planning processes.
  • Support seamless change management for each infrastructure/system change affecting the global team – ensuring no detail is left out and all impacts are accounted for.

You have:

  • 5+ years of experience in project/program management role(s) leading complex technical projects and/or system implementations.
  • Create clarity from ambiguity and break down complex projects into manageable, interdependent deliverables.
  • Extensive experience documenting and translating cross-functional business to technical requirements (and vice versa) (i.e. writing Product Requirements Documents) in a consolidated matter – ready for multiple projects execution.
  • Experience managing trade-offs while running multiple projects given specific constraints, often with competing resources.
  • The ability to understand and deal well with rapid development cycles and to remain flexible in the face of uncertainty.
  • Experience around prioritization and continuous optimization. You can discern the urgency and importance of work. You find creative ways to use the full potential of our existing tools, and advocate for novel solutions.
  • Excellent soft skills, catered towards a variety of stakeholder functions. You’re able to clearly and concisely communicate an idea and its impact.
  • Experience with Salesforce, Amazon Web Services, JIRA, SQL and Looker is not necessary, but huge pluses!

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

About Square

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. So we’re building easy tools to empower and enrich people. Tools that shorten the distance between having an idea and making a living from it—because we believe in fair and square. We started with a little white card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, our Cash app lets people send money instantly, and we’re building easy tools for customers, too. We’re empowering the electrician to send invoices, setting up the food truck with a delivery option, helping the clothing boutique pay its employees, and giving the coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Tagged as: >50% 2 Yr Employee Growth, 501+ Employees, Hide US-Only Jobs, Venture Funded

Job Overview
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