At AllStripes, we are dedicated to unlocking new treatments for people affected by rare disease. There are 7,000 rare diseases affecting 1 in 10 people globally, yet less than 5% of conditions have an FDA-approved therapy. The rare disease drug R&D market is growing at an unprecedented rate, making up over 50% of all novel drugs approved by the FDA in the last year. AllStripes’ two-sided consumer-facing and enterprise software platform serves 1) rare disease patients by showing them their own impact on drug development and 2) life sciences customers by sharing critical disease insights not available anywhere else.
Everyone at AllStripes is driven by a deep commitment to our mission, a passion for problem solving, and an openness to vulnerability. We regard our culture as one of the products we offer. As a team, we practice conscious leadership, where we are committed to supporting each other to be curious, open, and playful in order to build a connected, creative, and energetic work culture (for more information, visit conscious.is).
We’re looking for a Patient Support Associate who is eager to advance our mission to unlock new treatments for people with rare disease. You will be working on the Operations team and will have the opportunity to work cross-functionally with our Marketing, Product, and Design teams. This is an ideal position for someone who has 1-2 years of customer service experience along with interest in the health technology field.
What You’ll Do:
Provide customer support for our patients and caregivers via email, phone, and chat.
Triage emails and assign them to the appropriate owner using our email tool, Helpscout
Monitor Helpscout and respond to emails and chats within a timely manner
Assist with onboarding new patients and ensuring they have provided all necessary information for the team to gather their medical records.
Provide feedback to the Patient Product and Marketing teams on a regular basis on patient needs and pain points
Who You Are:
Bachelor’s degree and 1-2 years of Customer Service experience
Have excellent communication and interpersonal skills, including a comfort level interacting with patients and medical professionals from various backgrounds
Empathetic towards patients and caregivers and desire to deliver customer satisfaction and exceed patient expectations
Highly skilled in composing detailed emails and conversing with people over the phone
Demand excellence and constant improvement for yourself and your team members and are not afraid to voice out your opinions
Excited to be a part of a fast-paced startup environment and are not intimidated by an ever-changing landscape
Dedicated to our mission of advancing rare disease research
Ability to work full-time (40+ hours) remotely from 8am-5pm PST with breaks and a designated work area with access to the internet.
What We Offer:
90% covered medical, dental, and vision plans for you + 75% coverage for dependents
Flexible PTO + 14 paid holidays per year
$1,250 workstation set-up budget (in addition to your laptop, monitor, and peripherals) + monthly cell & internet reimbursement ($75 and $50, respectively)
12-week parental leave policy for all new parents
HSA contribution + FSA
Team lunches & activities (free Thursday lunch)
We’re dedicated to jumpstarting new research to accelerate treatments for rare disease patients. Everyone at AllStripes is driven by a deep commitment to our mission, a passion for problem solving, and an interest in constantly improving how things can be done.
If our mission resonates with you, and you only match some of these attributes, we hope you apply regardless. We are committed to a diverse and inclusive workplace, and enthusiastically encourage people from historically underrepresented groups in tech to apply to AllStripes.