Product Manager – Customer Service (Africa) – Payspace
Customer Service
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Payspace (51-200 Employees, 2 Yr Employee Growth Rate)
1-Year Employee Growth Rate | 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding
What Is Employee Growth Rate & Why Is It Important?
NEWSFLASH
Compile the monthly newsflash:-
- Get feedback from product owner on last month’s releases
- Agree on features coming soon to be added (with Product Global)
- Collect information from support/training/consulting
- Gather information for “did you know” section
RESEARCH
- Gather research on other products and companies as and when required
- Research competitor features and update matrix
- What is on their roadmap
- Up and coming new competitors
- Pricing comparison
Introduce and run User Group Sessions with Business Partners and Priority Customers
- Review and analyse new ideas logged through the idea’s portal:
- Assign to support/consulting where needed
- Provide feedback to customers
Create and manage pop up communication (Africa specific)
Implement and execute NPS improvement plan
- Contact customers to get more feedback
- Implement improvement plan based on feedback
- Log product gaps with Product Manager Global
Customer meetings on request
- Feedback on roadmap
- New integration opportunities
- System complaints escalations
General assistance on other Product Management tasks such as Product communication (internal and external), overview sessions, launch planning, customer meetings, reporting etc.
Review and improve on FAQ’s