Professional Consultant, Pre/Post Award – Cayuse

Your Challenge

The Professional Services Consultant is the lead position for guiding customers through the implementation of Cayuse software solutions for research organizations and serves as a subject matter expert on Pre- and Post-award Research Administration.

Your Responsibilities

• Play a lead customer-facing role on implementation projects and manage customer relationships to successful outcomes
• Conduct deep-dive business analysis of each customer’s needs and define solutions to meet those needs including participating in developing specifications for interfacing Cayuse finance solutions to an institution’s ERP system.
• Lead weekly web-based customer focus session meetings on specific areas of the application resulting in progressive client training
• Identify and clarify issues while working collaboratively with customers and the Customer Delivery team to define and execute solutions
• Conduct on-site and/or remote customer training
• Through continual advocacy and guidance, produce confident and satisfied customers at the close of an implementation project
• Partner with Product Support to address technical escalations and procedural questions from customers about our products
• Act as a customer advocate when making enhancement requests to Product Management and assist in determining which issues have the greatest impact on our customers
• Work with Marketing, Sales, Product Management to prepare new or enhance existing documentation and collateral
• Serve as an internal resource and actively collaborate with the Customer Delivery Consultants, drawing on previous professional experience, to enhance existing processes pursuant to current issues in the industry
• Contribute to an inclusive work environment by communicating respectfully, seeking different perspectives, and involving others in the work, as appropriate

 Your Qualifications

• At least 3-5 years of pre- and post-award research administration experience. Experience should include at least 3-5 years in a department where grants were being administered and/or the office of Contracts and Grants/Sponsored Projects.
  • Specific examples of experience should include
    • An understanding of  proposal preparation and budget development
    • An understanding of sponsored project systems and routing requirements
    • An understanding of post-award management, sub-award initiation, and accounting
• Experience working with senior leadership and all relevant and external and internal constituencies including sponsor agencies, faculty, and local research administration professionals with varying levels of experience
• Requires the ability to comprehend federal, state, and local grant and contract regulations, restrictions, and sponsor guidelines
• Working knowledge of Uniform Guidance, applicable OMB Circulars (OMB Uniform Guidance, Subpart E (Cost Principles), OMB Circular A-21, OMB Circular A-110, OMB Circular A-133, Federal Acquisition Regulations (FAR)
• 3-5 years experience defining customer-facing software implementation projects, with a preference for experience on projects featuring system integrations
• Bachelor’s degree from an accredited educational institution is required
• Proficiency with both MS Windows PC computers and Apple Macintosh computers, including the use of standard office software applications such as Microsoft Word and Excel
• Ability to communicate effectively verbally and in writing, including the ability to communicate complex or technical information to a variety of audiences
• Demonstrated ability to work effectively and efficiently in a collaborative team environment
• Curious, resourceful, highly creative, and self-motivated
• Able to thrive in a fast-moving and sometimes ambiguous environment
• Excellent ability to bring a sense of customer focus and professional ethics to all things

Some Key Details:

• This position will report to the Executive Director of Customer Delivery who works directly with our Vice President of Customer Delivery
• Travel to customer sites as needed (8-10 trips/year)
• Must be able to remain in a stationary position for up to 50% of the time.
• This is a security-sensitive position and requires a background check and will need to adhere to the Cayuse Information Security Management System

Benefits:

• Medical – Employer pays 90% of employee premium (PPO + HSA available)
• Vision
• Dental
• Short term disability covered
• Generous Paid Time Off
• Commuter benefits
• Paid Parental Leave
• Casual Work Environment
• 401k
• Wellness Incentives
• Sit-Stand workstations
• Cold Brew + Kombucha on tap