Program Manager – Website – Elastic

34% 1-Year Employee Growth Rate | 58% 2-Year Employee Growth Rate | LinkedIn | $162M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

At Elastic, we see endless possibility in a world of endless data. And we use the power of search to help people and organizations turn that possibility into results. Elastic is the leading platform for search-powered solutions. With solutions in Enterprise Search, Observability, and Security, we help improve customer and employee search experiences, keep critical applications running smoothly, and protect against cyber threats. Elastic enables organizations worldwide to use the power of Elastic, including Netflix, Uber, BBC, Microsoft, and thousands of others.

Elastic was built on a foundation of being free and open, which trickles down to how we work. We’re a distributed organization and have been from the beginning. Being distributed isn’t just a way of doing business-it’s a mentality that is at the core of our culture.

Elastic is seeking an experienced Web Program Manager to help manage the web team’s request intake process, support its projects, establish timelines, and manage team resource prioritization. This position will focus on helping prioritize requests across multiple partner groups, helping them to navigate the web team’s processes, and ultimately help build an outstanding website experience.
What You Will Be Doing:

• Own intake, routing, prioritization, and management for web team requests.
• Supervise and report on the health of all active web team tickets.
• Partner with internal team members across Marketing and Website Engineering to identify operational improvements and establish processes for both technical and non-technical web initiatives.
• Create and drive the timelines for website initiatives, including scoping, crafting timelines, and communicating roadmaps and blockers.
• Manage customer relationships with internal clients
• Support program strategy and onboarding for the website content management system, helping to increase self-service adoption and continuous use.
• Provide strong leadership, great judgment, and clear communication to both customers and team members.
• Provide guidance and education to non-technical team members on how to create high-quality, SEO and accessibility friendly web pages.

What You Bring Along:

• Previous experience with managing work for a large scale customer-facing marketing website
• 2-5 years as a technical program manager, technical project manager, or related field
• Demonstrated track record of delivering process improvements
• Prior experience working in Product or Marketing Organizations
• Demonstrated experience with Agile software development such as Scrum or Kanban
• Ability to dive deep in understanding customer needs and delivering an effective and engaging web experiences
• Strong verbal and written communication skills with demonstrated experience collaborating cross-functionally with both business and technical teams

Bonus Points:

• A preferred candidate is skilled and experienced at eliciting the best out of the people and projects that they oversee. They thrive when planning projects and working with teams that include Elasticians around the world.
• Experience using project management tools such as: homegrown google drive tools, GitHub, AirTable, Clubhouse, or Trello.
• Metrics driven and analytical, experience with Google Analytics, Salesforce, or other tools a bonus.

Additionally, this role is still eligible to participate in Elastic’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within a holistic total rewards offering. For compensation ranges outside of the US, reach out to [email protected]

Additional Information – We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Double your charitable giving – We match up to $1500 (or local currency equivalent)
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

#LI-CC1

Tagged as: >50% 2 Yr Employee Growth, 501+ Employees, Hide US-Only Jobs, Venture Funded