Project Manager – Customer Success – Backlight

1-Year Employee Growth Rate | 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Zype is the infrastructure for digital video, providing an API-first SaaS that helps product teams solve mission-critical streaming video challenges. Enterprises use Zype to drive revenue and engagement with streaming video on the web, mobile, OTT & connected TV, and social media.    

Customer Success Team mission is to help customers grow by driving value, delivering world-class support, and creating solutions for business needs and outcomes. We create long-term partnerships with our customers that are built on trust. We’ve got a talented team of experts dedicated to help customers get the most value out of Zype. 

Mission of the role

Zype is looking for a Project Manager that can build durable relationships with media and entertainment enterprises. This is a cross-functional role that is the driving force behind the success of key projects for our customers and requires passion about playing the lead role in planning, executing, controlling and closing out projects. Deep skills in aligning projects with business goals, technical acumen around complex cloud based software, particularly around video publishing in the OTT ecosystem, and strong project management skills are all required for this role. The individual will have relentless courage to be able to manage mission-critical programs on behalf of customers. 

The Project Manager will be a key individual in Zype’s growing Customer Success team. They are accountable for the entire project scope, resources, the success or failure of the project and the project budget. This role reports to the Sr. Director of Customer Onboarding and will be measured and rewarded on positive NPS, timely delivery and quality of project plan tracking. 

 

What you will do:

• Organize contracted project deliverables into customer facing project plans.
• Produce regular project status reports for customers.
• Work in concert with Account Managers, Onboarding Delivery Managers and Engineering to resolve customer issues.
• Effectively hand off completed projects to Zype Account Management and Customer Support.
• Successfully complete delivery on time of Professional Service projects as defined in the contract.

What you will need:

• You have 2+ years of experience in a project management or delivery role within the SaaS industry (Bonus Points for video related experience)
• You enjoy sending out frequent and clear communications to internal stakeholders and customers
• You have great written and verbal communication skills, with ability to simplify technical solutions for non-technical clients
• You don't crumble under pressure
• You're a people person who can adapt quickly to different types of clients and are excited to collaborate with and learn from our Onboarding and Sales teams
• You bring your creativity to the team and can think outside the box when faced with a problem
• Knowledge of basic accounting practices
• You have proven ability to simultaneously manage multiple active projects
• Experience working at a startup is a plus

 Why become a Zypester?

You will be developing in a global team to build the infrastructure for digital video.  You’ll make a durable mark on our organization, people, and product that is supporting video streaming to over 70 million households (and growing). 

We foster collaboration, invest in training & development, promote from within and encourage Zypesters to support those causes they deeply care about.

Read more about becoming a Zypester, how we live by our Core Values and invest in our team with awesome benefits at http://www.zype.com/careers.

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