Quality Auditor – Amazon
QABookmark Details
Amazon (501+ Employees, 130% 2 Yr Employee Growth Rate)
82% 1-Year Employee Growth Rate | 130% 2-Year Employee Growth Rate | LinkedIn | $108M Venture Funding
What Is Employee Growth Rate & Why Is It Important?
DESCRIPTION
Job summary
At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.
Amazon’s Disability and Leave Services (DLS) Team is seeking a Quality Auditor to contribute to the development and ongoing execution of our Quality Management System (QMS). QMS will support our quality program across various leave of absence and accommodation events. This position will assist with driving operational excellence through a culture of continuous inspection in our processes and key business initiatives. She/he will focus on raising the bar on our processes and tools by continuously evaluating our internal controls, consistency in standard work against established policy, plan, and practice.
The Quality Analyst will work with leave of absence, disability, accommodations, return to work, workers’ compensation, benefits, and absence management functional areas. The role serves as a subject matter expert in Leave and Accommodation program processes, policies, and standard work, along with system tools to generate a frustration-free experience. As part of DLS, he/she will interact and consult with HR Operations, Risk Management, Environmental Health and Safety, and HR Services. The position may involve collaboration with peers and resources across other global locations, to review current processes and technology.
Key Responsibilities:
• Perform audits of internal administration against plan, policy, service level agreements, and any regulatory requirements.
• Leverage internal tools and processes to track and report status to business partners and leaders. Share results of audits on regular basis as per established frequency and quality standards.
• Take end-to-end ownership to collaborate with Operation partners to ensure identified issues are addressed and improvement has been sustained.
• Maintain subject matter expertise specific to job function and general industry awareness.
• Reporting of key trends, performing deep dive analysis and collaborating with global stakeholders to share critical insights for further action/ analysis.
• Identify root cause and areas of improvements in the process audited. Provides ideas for process improvements to enhance process efficiency, quality and customer experience.
Use critical thinking and demonstrate high ownership while reviewing processes and technology.
BASIC QUALIFICATIONS
• Bachelor’s degree or 5 + years of professional or military experience
• 1+ years of relevant audit and/or operational experience.
• Proven experience creating audits and outcome reports.
• 2+ years of experience in any of the following quality related fields: auditing, ACES, Six Sigma, Lean, quality assurance, risk management or process improvement OR one year in DLS Case management
• Proven Microsoft Office skill with a focus on Excel
PREFERRED QUALIFICATIONS
• Advanced degree in Finance, HR, IT or a related field
• Proven project management skills, preferably with experience in an agile development environment
• • 1+ year experience with leave of absence or disability quality assurance
• Written and verbal communication skills
• Track record for delivery of high quality products
• Customer service and communication skills, both verbal and in writing
• Time management and ownership of deliverables
• Flexibility and Interest to do repetitive tasks.
• Ability to analyze and identify patterns in large data sets.
• Strong attention to details.
• Ability to work independently
• Ability to apply critical thinking and problem solving skills.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction record.
The pay range for this position in Colorado is $42,300 – $74,000 yearly; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.