PSPDFkit (11-50 Employees, N/A 2 Yr Employee Growth Rate)
What We Do…
PSPDFKit is an international technology company that develops and maintains industry-leading PDF software frameworks. With just a few lines of code, our software development kits (SDKs) and hosted solutions empower software engineers around the world to easily generate documents and enable viewing, markup, real-time collaboration, signing, and more in their customers’ enterprise applications, effectively replacing the need for paper processes.
What You’ll Do…
As Sales Operations Associate, you will be accountable for order management and license delivery for customers worldwide across our companies. Reporting to the Senior Director of Business Operations, your focus will be refining and executing processes that identify the post-sale requirements of the CRM and order fulfillment.
You will be the front line of intake and routing for customer emails including sales requests and renewal questions. You will become fluent in a number of systems, including internal license management and e-commerce systems, Salesforce Sales Cloud and Salesforce CPQ, and Zendesk. You will be responsible for creating the correct licenses for customers, collecting and recording payments, and ensuring orders are properly processed, recorded, and fulfilled. You will also be responsible for ensuring the hygiene of the data you encounter, which will originate from multiple sources, is complete and clean when moved into Salesforce.
You will also assist Business Operations with integrating data from newly-acquired companies into Salesforce.
Besides working closely with Operations, Sales, and Customer Support, you will serve as liaison to the Support team to assist with the handover to Support post-sale.
You must be able to work Central European time zone hours, with regularly scheduled later-day availability a few days each week to liaise with colleagues in the US. Occasional travel may also be required.
- 1+ years experience in Software sales or sales operations
- Salesforce experience preferred
- Experience working closely with Sales teams
- Experience working cross-functionally and prioritizing high-impact activities.
- Exceptional presentation, communication and organizational skills
- Ability to work within all levels of an organization with strong interpersonal communication skills
- Fast learner with strong technical aptitude
- Must have high ethics, integrity, and humility and have a desire to be part of a rapidly growing organization
- Mastery of Microsoft Office and G Suite Applications
- Friendly and competitive personality
- Ability to work effectively in a team environment
- Self-motivated to take initiative and ownership of new opportunities
- Most important: An incurable eagerness to learn and adapt to new technologies and new opportunities
PSPDFKit is on a mission to help developers deliver excellent software by building exceptional products and providing great support. We enable businesses to work smarter and faster, saving time and expenses along the way, and freeing developers to focus on building great products.
PSPDFKit is, at its core, a company that creates solutions by and for developers. To do this, we hire people who are curious, creative, communicative, and collaborative. We’re a highly cross-functional organization, and we’re committed to tackling challenging problems — like enabling PDF functionality and designing powerful APIs — so that our customers don’t have to.
Continuous Improvement — We are continually growing and adapting, both as a company and as individuals; we believe the best is yet to come. We aim to learn from our mistakes, streamline our work, and remain accountable to each other.
Feedback — We value honest feedback, open collaboration, and relying on one another to continuously improve. We’re committed to listening to new ideas, being open to failure, and allowing ourselves to change our minds.
Transparency — We default to transparency in communication. We believe the ego doesn’t belong in the workplace, and that being open and honest in our communication builds and solidifies trust. We don’t shy away from the hard questions, and we welcome the opportunity to be candid.
People — We believe it’s always about people: our people and our customers. We care about each other, we trust one another, and we’re excellent to each other. We’re committed to going out of our way to help our colleagues become the best version of themselves — personally and professionally.
Creativity — We understand the world is constantly changing, so we’re on a mission to explore, experiment, and readily embrace the latest technologies. We support each other in our curiosity and creativity, because we know it unlocks empathy and enables new ways of thinking.
Character. — We care about quality and we aim to get things done the right way. We believe it’s our responsibility to make the world a better place, and our commitment to helping the environment means reducing waste and coming up with creative solutions for replacing paper processes.
PSPDFKit is an equal opportunity employer with people from many different cultures and countries. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, skill sets, perspectives, as well as providing our employees with a work environment free of harassment.
We do not discriminate on the basis of race, color, religion, age, marital status, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, or any other non-merit factor. We’d especially love to receive applications from individuals who are underrepresented in the tech industry.