Senior Director, Operations – Tilled

N/A 1-Year Employee Growth Rate | N/A 2-Year Employee Growth Rate | LinkedIn | $13.2M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

At Tilled, we are creating a buzz in the world of payments. Every time a bill gets paid through a software platform, payment processing revenues are generated for many stakeholders, but not the software company. We are changing those economics, with Payfac-as-a-Service. We need your help.

Position Summary:

Tilled is looking for a Senior Director, Operations who will drive and deliver a best-in-class experience across customer implementation, partner development, and customer support. The ideal candidate will be experienced in operations as well as experienced with product commercialization to deliver a completed end to end process. If you thrive working in a fast paced, startup environment then Tilled is for you.

Here is what you can expect: 

• Overall responsibility for oversight and management of support processes customer implementation, merchant support and partner success.
• Experience working cross functionally; providing organizational input to drive product feature and functionality launches
• Develop and implement a strong customer centered culture
• Work tactically, understanding the organizational or customer challenges and provide direction on resolution
• Provide infrastructure improvements based on customer feedback, recommending ongoing maintenance and improvements system customer’s experience
• Create and deliver metrics with supporting data analytics across operations organization.
• Remote work. You will also spend about 10% of your time traveling to Boulder, Colorado to meet with the team as needed. You must sit in a US-time zone. We are not sponsoring visas for this role.

We are looking for someone who has:

• 10+ years of experience in both strategic and tactical operations, in companies with high growth
• Extensive understanding and experience in the payments industry; Integrated payments experience a plus
• Proven experience on going direction and developing support teams
• Adaptability to change of systems, processes, and product as company scales.
• Ability to effectively articulate processes both internally and externally
• Strong presentation skills
• Bachelor’s degree in related field preferred

About Tilled: Tilled was created to empower software vendors, and SAAS companies to start generating revenue from accepting credit cards. With our suite of powerful financial tools and industry leading revenue sharing programs, tilled will power the financial backend of the next generation of SAAS companies, and integrated software vendors, allowing them to focus on their core product, not payment facilitation. Welcome to Payfac-as-a-Service!

Tilled is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Tagged as: 11-50 Employees, Hide US-Only Jobs, Venture Funded