Senior Implementation Project Manager – SourceGraph

66% 1-Year Employee Growth Rate | 463% 2-Year Employee Growth Rate | LinkedIn | $248M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

 

Working hours

Given that we are an all-remote company and hire almost anywhere in the world, we don’t have a location requirement for this role. However, your working hours must overlap with Pacific Time or Eastern Time for at least 30 hours/week.

Why this job is exciting

As our first Senior Implementation Project Manager, you will have more responsibility and growth potential in helping us shape and build a new team than at any other comparable company.  As an Implementation Manager, you will work closely with our Sales, Customer Engineering, Implementation Engineers, and our customers & prospects as the teams install/configure/set-up Sourcegraph in a timely and sustainable manner within customer environments.  You will lead requirement gathering, project planning, internal and external stakeholder communication and reporting, and final sign-off of Sourcegraph deployments.

Within one month you will…

• Start building a trusting relationship with your peers on the Sales, Customer Engineering, Implementation Engineering, Customer Support, and Engineering teams.
• Learn about our product, our value proposition, our customers, our team, our processes, and our tooling.
• Learn about our deployment methodologies, options, best practices, limitations, and processes.
• Join customer and prospect calls with some of our largest (Fortune 500) customers to understand their technical challenges and needs.
• Start managing reporting and communications internally and externally on behalf of active customer implementations.

Within three months you will…

• Work directly with  Sales and Customer Engineering to establish processes and templates for creating and reporting on active customer implementations.
• Help define project planning tools and resources needed to make our deployments successful.
• Scope and manage technical implementations with customers in their own environments.

Within six months you will…

• Work closely with Sales and Customer Engineering to improve the overall customer experience through scaled reporting and automation.
• Iterate on existing processes, templates, and tools to better service our customers.

About you

You are an enthusiastic, driven, and results-oriented technologist who shares our values and has a passion for leading / managing complex customer implementations through to technical success.

Qualifications:

• You have strong organizational skills, with experience managing multiple customer implementations (ideally complex cloud and on-premise solutions) concurrently
• You have strong requirements gathering and discovery skills
• You have significant experience in developing and managing internal and external complex project plans
• You have ability to clearly communicate technical and business concepts, risks, and issues to both technical and non-technical audiences
• You have strong awareness having helped deploy complex technical solutions on customer’s infrastructure
• You have experience interacting with internal product teams, informing feature prioritization based on customer needs
• You have exceptional communication skills, delivering clear and accurate status updates and reports to a variety of audiences and stakeholders

Interview process [~3.5 hour total interview]

Below is the interview process you can expect for this role (you can read more about the types of interviews in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all!

• Intro Conversation Stage – we have initial conversations to get to know you better…
  • [30 min] Recruiter Screen
  • [30 min] Hiring Manager Screen
• Take Home Assignment – we have you complete a short exercise to learn more about Sourcegraph and day-to-day responsibilities.
• Team Interview Stage – we then delve into your experience in more depth and introduce you to members of the team…
  • [45 min] Peer Collaboration – 1 IC CE
  • [30 min] Values Interview
• Final Interview Stage – we move you to our final round, where you will gain a better understanding of our business and values holistically…
  • [45 min] Customer Scenarios Working Session – Hiring Manager + 1 IC CE
• And that’s it! Please note – you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.
• We make you an offer!

Tagged as: >100% 2 Yr Employee Growth, 201-500 Employees, Hide US-Only Jobs, Venture Funded