Senior Manager, Internal Communications – Retail Zipline
MarketingBookmark Details
Retail Zipline (51-200 Employees, 163% 2 Yr Employee Growth Rate)
31% 1-Year Employee Growth Rate | 163% 2-Year Employee Growth Rate | LinkedIn | $39.6M Venture Funding
What Is Employee Growth Rate & Why Is It Important?
Hi. We’re Zipline! We’re helping put technology into the hands of those that need it most – – retail workers. If you have worked in a store, you know the drill. You’re helping customers, ringing up orders, and trying to do the 30 tasks that HQ wants you to do. Some pertain to you. Some don’t. But that’s for you to figure out… all while putting out fires and keeping shelves tidy.
That’s where we come in! We turn the grind of retail communications into an engaging, effective, aha solution. The Zipline platform ensures that the right people get the right information in the right way. Everyone is on the same page, tasks are tracked and life feels less like a perpetual game of hair-on-fire.
The Sr. Manager, Internal Communications at Zipline will be a connector and storyteller; someone who seeks out opportunities to communicate and can “feel” moments where communication is missing. We don’t want you to simply take directives and communicate them – we want you to help develop whatever needs to be communicated to the company in an unforgettable- unmissable way. Not only should you have experience connecting with people in many ways, but you should also have the confidence to challenge all of us and push us to adopt new ways to connect.
Core Responsibilities:
-
Invent, and drive, an internal comms strategy that keeps us informed and connected during rocketship growth. Figure out what we want and need to say, when to say it, and how to say it across internal channels. You will be developing the strategy, process, and infrastructure while bringing people along the way.
-
Be constantly and completely plugged into every part of our operation, build strong relationships in every department, and develop a broad knowledge of what’s happening throughout the company.
-
Constantly seek out the most inspiring stories that reinforce our business objectives, our culture, and our overall inspiring vision for the future, and create innovative ways to communicate those to the Zipline team.
-
Produce superb written internal communications and provide constructive feedback on executive and other internal communications, including Basecamp posts, Slack messages, Guru cards, presentations, videos, and speeches.
-
Assist in inventing, planning, and executing internal events – and the occasional customer-facing one, too.
- Guide and educate the Zipline employee base on how to be better communicators internally and externally.
- Writing, communicating, and project planning constantly
More about you:
-
5+ years of communications experience, preferably leading internal communications for companies across multiple locales.
-
Minimum 2 years in a Communications Manager level role, with people management responsibilities.
-
Proven ability to support business goals with a compelling communications strategy that is rooted in the company’s business, people, and culture.
-
Experience working with senior leaders and the confidence to challenge and guide the messages they deliver and the way they deliver them.
-
The agility to thrive in a constantly changing environment, juggle competing tasks and projects, and people with exceptional organization.
- Creative, strategic thinker, and storyteller with exceptional writing and editing skills who can quickly communicate what we need employees to know, feel and do
- Experience with digital communication tools, channels, emojis, and leading-edge solutions.
-
Strong empathy: the ability to listen carefully, be sensitive to different audience perspectives and different ways people take in information, and be inclusive in all communications.
Employee Benefits
- Stock Options
- Paid Flexible and Sick Time Off (including time off to care for family members)
- Paid Parental Leave
- Group Health Insurance (Medical, Vision, and Dental) with a variety of PPO & HMO plans and a flexible spending account
- 401(k) Retirement Plan
- 100% Paid Life and Long-Term Disability Insurance
The “Extras”
- Remote Work: Join a flexible, effective remote team and work where you’re comfortable- literally anywhere! We’ve had Zipliners join us from vans, RVs, sailboats, and AirBnBs around the globe.
- Computer accessories and office setup: There’s a science to being effective at home and we help you get there with the right equipment and accessories that you need.
- Company off-sites: Every year we come together (IRL!). Past retreats were held in Santa Cruz, New York, Mexico City, and Costa Rica.
- Education stipends: We believe in perpetual learning! If there’s a class that you want to take or a book that will help you expand your horizons, we’ll support it!
- Wellness allowance: To encourage breaks and a change of scenery, we provide a small stipend each month to get you out of the house and relax at your favorite coffee spot.
We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.
Got More Time, here’s more about Zipline!
How do we work? Remotely. We have been 100% remote since the company was founded and we have it down to a science – – a people science. We huddle as a team weekly and as a company 3 times a week. On Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all masters of Zoom and love the freedom of working from home – – or vans – – or sailboats.
We haven’t even gotten to our customers! Think about the best retail brands, from your favorite tennis shoes to yoga pants. They’re customers. And, in addition to dozens of specialty retailers, this year we added grocery store, pharmacy, and convenience store brands.
The word is getting out. We are featured regularly in the press, mostly because of the results we get from our customers. Here’s a look at just some of the articles published recently. We also picked up some awards in 2020. CBInsights ranked us one of the 100 most promising B2B retail tech companies in the world. And, our CEO was a TechTrailblazer finalist. (Check out her articles on Forbes to see her passion for retail and solving its biggest challenges.)
We have made incredible progress but changing the industry is hard. We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve the way that this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo. Help us retool retail.