Senior Manager, Site Reliability Engineering – UpLaunch

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC–and every type of organization in between–we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.

The Senior Site Reliability Engineering Managers manages all production assets for each product. This position’s responsibilities include: batching, upgrading, deploying new servers, organizing the teams workload, supporting engineering efforts, compliance, uptime, and performance monitoring. You’ll be responsible for prioritizing, organizing and leading your team on the execution of all work. The Manager assesses operational capabilities and performance to ensure the on-time delivery of quality products and services to all customers, both internal and external.

Supervisory Responsibilities:

• Sets and helps team understand performance targets and goals
• Evaluates and provides real-time feedback on performance
• Trains and/or ensures that team is properly trained for their specific roles
• Coordinates on-call rotation
• Coordinates training for staff
• Assists in resolving emergencies, such as a infrastructure or software outages
• Manages headcount and makes staffing decisions related to new hires and terminations

Essential Duties/Responsibilities:

• Oversee progress in achieving operational/production goals and objectives, especially with respect to quality, cost, and customer service.
• Take the responsibility for uptime, data accuracy, and integrity.
• Interact with Engineering Leads to assure alignment between teams
• Maintain business continuity for all production assets
• Ensure proper planning and prioritization using agile practices.
• Ensure operations are in full compliance with all company and regulatory requirements.
• Be a technical escalation point for your team.
• Provide weekly reports on system availability, response, and capacity.
• Manage on-call rotation among team members.
• Budget Responsibilities include ensuring fiscal responsibility for Hosting and Software licensing.

• Experience with more than half of the following technologies:

o   Linux / Windows Server

o   MySQL / Aurora / SQL Server

o   Web Servers (NGiNX / PHP / IIS)

o   Active Directory

o   Virtualization Technologies (VMWare)

o   Cloud Platforms (Azure, AWS)

o   Containerization Systems (Docker, Kubernetes)

o   Caching technology (Redis / rabbitmq / kafka)

• Strong security mindset and experience implementing security controls
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

Required Education and Experience:

• Bachelor’s degree – technical discipline preferred; OR equivalent experience
• Three (3) to five (5) years of experience managing globally distributed team members
• Three  (3) to five (5) years of experience in a site reliability engineering capacity

Preferred Education and Experience:

• Bachelor’s degree – technical discipline preferred
• Four (4+) years of technical lead experience
• Four (4) to five (5) years of experience in a site reliability engineering capacity
• Experience with Monitoring Technologies, creating custom checks, and managing alert profiles and escalation policies. (Grafana, LogicMonitor, PagerDuty, OpsGenie)
• Experience with Tooling (git, Jenkins, Chef, Terraform, Elastic Search, Kubernetes, Rancher)
• Scripting experience with the following languages: Ruby, Python, Bash, Powershell
• Experience with SOC, PCI, GDPR standards and regulations
• Experience working tickets and managing priorities within issue tracking systems (Salesforce, Jira, etc.)
• Experience developing or supporting Java, .net, php, or node applications
• Experience automating repetitive tasks

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:

Flexible paid time off

⚕️ Affordable health, dental, and vision insurance options

Monthly fitness reimbursement

401(k) matching

New-Parent Paid Leave

1-month paid sabbatical every 5 years

Casual work environments

Remote work
All your information will be kept confidential according to EEO guidelines.