Senior Operations Manager, Driver and Marketplace – Veho Technologies
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Veho Technologies (201-500 Employees, 993% 2 Yr Employee Growth Rate)
156% 1-Year Employee Growth Rate | 993% 2-Year Employee Growth Rate | LinkedIn | $299.2M Venture Funding
What Is Employee Growth Rate & Why Is It Important?
About Veho
Veho is a technology-driven shipping company that enables personalized next-day package delivery, extending partner brand value. Veho brand partners have seen a 20% increase in customer repurchase, 40% increase in customer lifetime value, and 8% rise in net promoter score.
Veho gives package recipients greater insight and control, letting them know when they will receive their package, when drivers are en route, and enables real-time rescheduling, address changes, and personal delivery instructions. Veho's technology matches demand for package delivery with a network of qualified crowdsourced driver partners, ensuring every package is delivered on time and correctly.
The concept for Veho started as a school project while co-founder Itamar Zur attended Harvard Business School. Zur constantly experienced issues receiving packages – from getting the dreaded “we missed you” note, to stolen packages. He set out to fix the problem so many customers and brands face.
Today, Veho’s robust technology platform provides customers and e-commerce brands with an unparalleled shipping experience, an industry record 99.9% average on-time performance for next-day delivery and an average 4.9-star customer rating. With teammates in 30 U.S. states, Veho will be in 50 markets byu202fthe end of 2022.
About the Role
Veho uses a network of independent contractor drivers to complete last-mile package deliveries to customers. The Driver and Marketplace Operations teams are responsible for growing this network of drivers and improving their experience on the platform, and b) helping maintain our high standards for on-time delivery and overall delivery quality. We are a highly capable, diverse, values-driven team, and we’re looking for strong candidates to help achieve our ambitious goals. Veho is hiring a Senior Operations Manager for each team.
As a Senior Ops Manager on the Driver Operations team, you will develop a deep understanding of Veho’s operation and driver network, and lead projects to support the rapid growth of the driver base. Candidates must be comfortable working with data and leading analysis independently. You must also be able to translate these insights into action and have the ability to manage the implementation and execution of complex projects.
As a Senior Ops Manager on the Marketplace Operations team you will focus on marketplace health, routing optimization, pricing, incentives, driver route matching. As a member of one of these teams, you will play a key role in creating and executing on a strategy that supports the Marketplace Operations team’s overall goal of ensuring that drivers are enticed by the value prop that we offer, that every package is placed on an efficient route, and every route is completed in a cost-efficient manner.
Candidates must be comfortable working with data and leading analysis independently. Our team is data and insights-driven, so you’ll need to be comfortable combining both qualitative and quantitative insights to make decisions. You must also be able to translate these insights into action and have the ability to manage the implementation and execution of complex projects.
This is a unique opportunity to be a part of a fast-growing team with massive potential for career growth.
Responsibilities
- Create and execute a roadmap to solve root causes of various operational challenges
- Create a methodology to segment drivers based on how they engage with Veho
- Refine how we track and measure key metrics
- Collaborate with Product, Ground Operations and Support to identify and address the biggest opportunities to improve the delivery experience and marketplace efficiency
- Improve processes to enable hyper scale
- Analyze large data sets and provide insights to cross-functional teammates
What You Bring:
- 2+ years of experience that includes project management, analytics, and/or problem-solving
- Is excited about digging deep into the data
- Can translate complex analyses into actionable insights tied to business goals
- Can lead execution of complex initiatives and processes using project management best practices
- Thrives in a fast-paced environment, and is comfortable shifting priorities based on new insights and business needs
- Proficient in SQL
- Can think critically about problems and priorities, and isn’t afraid to challenge the status quo
- Is a self-starter and has a desire to learn and grow
- Is detailed-oriented and an excellent verbal and written communication
The starting salary for this role is $118,300. The actual salary is dependent upon many factors, such as: education, experience, and skills. The pay range is subject to the discretion of the Company.
#LI-Remote
Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. Applicants must be able to understand and effectively communicate orally and in writing with all parties regarding work matters, which are generally conducted in English. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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