Senior Principal Engineer, ITSM – Atlassian
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Atlassian (501+ Employees, 122% 2 Yr Employee Growth Rate)
78% 1-Year Employee Growth Rate | 122% 2-Year Employee Growth Rate | LinkedIn | $210M Venture Funding
What Is Employee Growth Rate & Why Is It Important?
Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
We have an office in Bengaluru but as we continue to expand our footprint in India, we can hire eligible candidates remotely anywhere in India.
Atlassian and Org Description
Atlassian’s mission “to unleash the potential of every team” is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence, Trello, etc. that fit into the fabric of teamwork across different types of teams, and the processes to help every team succeed.
Our IT Solutions portfolio consists of three main products that serve the DevOps+IT community:
Jira Service Management – empowers Dev and Ops teams to collaborate at high velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. JSM empowers every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale, and deliver great service experiences fast – without the complexity of traditional ITSM solutions. By connecting Dev and Ops, JSM accelerates critical development work, eliminates toil, and tracks changes with ease, with a complete audit trail for every change. In short, it enables high-velocity ITSM.
Opsgenie – a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. Opsgenie also has a track record of operating at five-nines availability. This means reliability is built into our processes, systems, tools, and mindset. We live and breathe reliability .
Statuspage – an industry-leading platform for easily communicating the real-time status of products and services to your users.
With 40,000 customers and counting, Jira Service Management is Atlassian’s fastest-growing product at scale. This portfolio is designed, built, and operated by an R&D team of over 400 people spread across India, Australia, and Turkey.
Role Description
We are seeking an industry-recognized technical leader to join Atlassian as a Sr. Architect. In this role, you will be a technical visionary for products that are revolutionising the Dev+IT industry and helping teams collaborate efficiently.
– The primary focus of your role will be to drive the broad technical strategy of our products and architecture over a multi-year horizon. You should be a proven thought leader with the ability to translate loosely defined, yet critical ideas into a well-defined architectural vision that can be aligned with the technical and product leaders across Atlassian.
-You will raise the bar, though example, on the quality of software construction in a fast-paced, agile environment. You will use your deep technical skills to help guide and mentor other developers, product managers, and senior managers, ensuring the team understands the vision, and help realize that vision.
-You will also be required to deeply understand technology landscapes, evaluate the use of new technologies, and effectively review and communicate as required.
-You will be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Atlassian.
-You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams, services, and platforms.
This role reports to the Head of Engineering for the IT Operations business who is in India.
On your first day we’ll expect you to have:
-BS degree in Computer Science, Graduate degree preferred.
-At least 15 years of experience in a variety of hands-on software/technology leadership roles, preferably in Enterprise Products & Solutions
-At least 6 years leading multiple features of a SaaS product at high scale, performance and reliability of at least 4 nines.
-Deep understanding & proven experience of the various dimensions of building and delivering cloud native software into enterprises
-Strong experience with at least one public cloud system, ideally AWS
-Well-versed in challenges of distributed systems, modern cloud native architectures and front-end applications.
Duties
-As a Sr. Principal Architect in our IT Solutions Engineering, you will be responsible for shaping the forward-looking technical direction for the entire product surface.
-You will work closely with the IT Solutions leadership in engineering, product, and design, on all features and operational aspects of our products with responsibility for the technical roadmap.
-You will be a role model for, and influence a large team of engineers (400+) at various seniority levels all the way from new college grads to principal engineers, and coach/mentor engineers across the various teams.
-As a member of the cross-company cloud technical architecture group, you will propose and review architectures and designs for the solution and cross-cutting software capabilities. You will also help define and drive requirements from the platform teams for our ITSM products.
-You will periodically present technical direction to the CTO, the CTO Leadership Team (CLT), and the IT Solutions triad, consisting of senior executives in the company.
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team .
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To learn more about our culture and hiring process, explore our Candidate Resource Hub .