Sr. Manager, Claims – Openly

179% 1-Year Employee Growth Rate | 663% 2-Year Employee Growth Rate | LinkedIn | $22.7M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why

• It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
• We’re well backed & stable. We closed our $40M Series B fundraise. We are supported by some of the top investors globally, including Google’s “Gradient” AI-focused fund, Obvious Ventures (Beyond Meat, etc.), and Advance Venture Partners.
• It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this video from a company pitch we gave several years ago at Techstars.

Job Details

Openly is seeking an experienced Sr. Manager, Claims. The position is a frontline leadership role directly managing adjusters and processors. This role requires a self-motivated, high-energy individual who can efficiently function in a fast-paced, performance-driven environment.

Knowledge, Skills & Abilities:

• Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
• Ability to work effectively in teams and with a wide variety of people
• An aptitude for evaluating, analyzing, and interpreting information
• Can lead and drive KPI’s in a rapidly changing environment

Key Responsibilities

• Directly manage adjusters and processors
• Hire and Train new employees
• Provide direction and authority on claim handling
• Provide coaching and feedback
• Identify process gaps, opportunities, and solutions
• Drive Key Performance Indicators (NPS, Cycle Time, Expenses, Severities, Estimating Accuracy, etc.)
• Perform File Reviews (process and estimating)
• Cross-functional collaboration and teamwork
• Vendor oversight
• Drive continuous improvement through root cause problem-solving techniques

Requirements

• At least 3-5 years of claims leadership experience
• At least 10 years of property claims experience
• Strong claims coverage and property estimating skills
• Strong problem solving and analytical skills
• Strong written and oral communication skills
• Experience with coaching and feedback to employees and peers
• Experience with development and performance management of frontline employees
• Must be eligible to obtain adjuster licenses in required states
• Must be able to work flexible hours

Benefits & Perks

• Competitive salary, corporate bonus program, equity position in a start-up company
• Company-sponsored medical, dental, vision insurance plans, short-term and long-term disability, life insurance, 401k with corporate contribution, and FSA plan
• Company-paid 12 weeks parental leave policy
• The company fully embraces the “work-from-anywhere” mentality, even before COVID restrictions.
• Paid Time Off
• Fun, fast-paced, startup environment

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.

Tagged as: >100% 2 Yr Employee Growth, 51-200 Employees, Hide US-Only Jobs, Venture Funded