Sr. Technical Program Manager – IAM – ServiceNow

26% 1-Year Employee Growth Rate | 54% 2-Year Employee Growth Rate | LinkedIn | $83.7M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we’re on the 2021 list of FORTUNE World’s Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

What you get to do in this role:

• Engage with the business users at different levels to understand Application Owner business needs, analyze, document, evaluate and prioritize the requirements and make recommendations on the solution and implementation.
• Drive numerous IAM project deliverables that support the program, including functional, non-functional specifications, data mapping transformation, solution design, process diagram, acceptance criteria, UAT scripts and other project artifacts.
• Work effectively with the solution and IAM technical teams to help them understand the specifications requirements for technical development, testing and implementation.
• Identify test scenarios, execute testing in support of UAT.
• Provide functional leadership during technology enhancements upgrades implementations and work successfully as a liaison with various internal business technical partners.
• Partner with the support organization to provide training, support and technical assistance to operations team and end users.
• Participate in Agile scrum team, write, enhance, research user stories and be responsible as business lead and central subject matter expert.
• Help streamline work process to improve efficiency and consistency.
• Work with global IAM Development team to ensure effective handover of work assigned

Qualifications

To be successful in this role you have:

• 4+ Years of experience.
• Bachelor’s degree in information security or equivalent
• 2+ Years’ hands-on IDM experience leading in authorization(Provisioning).
• Sound knowledge of Identity and Access Management processes like joiner, mover, leaver, and access certifications
• Proficiency in project management tools – Jira, Smartsheet, etc.
• Prior experience working with identity and access management solutions like SailPoint Identity IQ
• Excellent organizational skills, solid attention to detail and proven project management skills.
• Must have excellent analytical and problem-solving skills with the ability to execute process improvements and solutions.
• Proven success in working collaboratively, improving efficiency, and crafting/coordinating the implementation of ideas.
• Excellent teamwork, interpersonal and communication skills with demonstrated ability to partner with teams across the company.
• Ability to identify risks in projects and clearly communicate to stakeholders and technical teams

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

Tagged as: >50% 2 Yr Employee Growth, 501+ Employees, Hide US-Only Jobs, Venture Funded