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Customer Service
Support Analyst Customer Service NEW
23% 1-Year Employee Growth Rate | 17% 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding
What Is Employee Growth Rate & Why Is It Important?
What we’re looking for
We are looking for Support Analysts to join the Soar team! As a member of our Community Experience team, you will be responsible for providing support to customers and overseeing case escalations.
What you’ll do
- Field incoming help requests from Soar’s users
- Troubleshoot problems and deploy solutions to user issues
- Prepare service records and use notes to diagnose and repair problems
- Oversee case escalations
Qualifications
- Efficient with time management
- Experience with project management tools such as Confluence, Jira, GitHub, Miro and Slack
- Effective communication skills
- Great problem-solving skills
- Excellent technical and computer skills