Everbridge (501+ Employees, 25% 2 Yr Employee Growth Rate)

9% 1-Year Employee Growth Rate | 25% 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding

What Is Employee Growth Rate & Why Is It Important?

We currently have a fantastic opportunity for a Support Engineer to join our team.
This role can be based anywhere in Europe.
About Everbridge
Everbridge is the Global leader in Public Warning that automates and accelerates a government or agency’s operational response to critical events to keep people safe, assets protected and provide guidance for safety. Headquartered in the United States, with operations in Europe, India, APAC, Latin America, United Kingdom, our team of 2000+ dedicated employees support over 6000 global customers every day in their most crucial moments. During public safety threats such as Earthquakes, Tsunami’s, Floods, Fires as well as active assailant, terrorist attack or missing persons, Governments and agencies rely on our Public Warning platform to alert their citizens at risk quickly and reliably, automate the execution of pre-defined communications processes, and track progress on executing response plans.
 
About the candidate
Candidates will ideally already have considerable experience on a technical level and have a customer facing operations role within a mission critical customer/application support environment within the mobile/telecom arena. The candidate would typically have gained at least 3 years “hands on” working experience on installing applications, performing system administration activities, and providing technical and customer leadership within a support organization.
This position will expose the candidate to many aspects of telecommunications technology and managed service environments whether public cloud or on-premises deployments to private cloud or physical infrastructure. Candidates must be able to demonstrate methodical and logical problem-solving skills, combined with the ability to communicate succinctly to customers. The right candidate will be highly motivated individual who prides themselves on quality outcomes and a high customer satisfaction.
The Objective of the job
·         Work to keep the managed service running and fault free
·         Support Everbridge Solutions in their daily operations (2nd line support)
·         Work to restore managed services outages
·         Proactively take action to avoid platform issues
·         Participate in the 24h support shift.
·         Provide training courses to customers and implementation partners.
·         Together with the Manager – Managed Services & Support responsible for all aspects of platform maintenance of the customers managed service.

What you’ll do:

  • Incident Management (2nd level).
  • Analyzing and solving problems concerning the Everbridge products as reported by the customer (according to the Service Levels).
  • Assist with the development of monitoring capabilities specific to our products but able to be used across several deployment patterns within the scope of managed services.
  • Pro-actively monitor the outstanding incidents reported by the assigned customer.
  • Providing feedback to the Everbridge Platform Engineering teams and product management teams on ways to improve the resilience of the platforms under management.
  • Performing software upgrades and installation, configuration, and verification of (application) software packages in a Linux environment.
  • Configuration and integration of products and solutions into the networks of our customers based on Platform Engineering processes.
  • Performs (under supervision of the Implementation Project Manager) acceptance tests together with customer representative on newly/upgraded installed systems for customer in managed services.
  • Troubleshooting and problem solving with respect to the key activities on implementations into the managed service
  • Reporting progress of escalated incidents/changes to customers and internal management (i.e., to the MS&S Manager in first instance).
  • Reporting with respect to the key activities to the Implementation Project Managers, and/or other colleagues.

 

What you’ll bring:

  • Degree in Computer Engineering, Electronic Engineering or equivalent.
  • At least 3 years (hands on) experience in Unix and Linux environment.
  • Experience with IP configuration, VPN, databases (Oracle, PostgreSQL), routing, security.
  • Preferably experience on (mobile) Telecom networks (2G, 3G and 4G)
  • It is preferred that the engineer has knowledge of Cisco Routers and Switches, Cloud services like Amazon Web Services, basic scripting.
  • It is preferred to have Linux or Cisco certification.
  • Good interpersonal, communication and presentation skills whilst working internally, and externally with Customers.
  • Fluent in English (verbal and in writing) and preferably more languages
  • Self-motivated, flexible, innovative, team spirit and drive to deliver through others.
  • Ability to work well under pressure, experienced in supporting business critical systems.
  • Excellent Customer Facing, being able to adapt to culture and habits of the customer.
  • Ability to negotiate win-win with customers

 

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Bridger Culture: 
At Everbridge, we have a mission that matters – to keep people safe and businesses running during critical events. Our “Bridgers” join Everbridge to make a positive impact on the world through their work. The core of our company culture is built around making a difference. Our people are dedicated to solving problems during difficult times and challenging situations as our software was built to save lives.
We are a rapidly growing organization transforming the field of critical event management and need passionate, committed and determined individuals to help us carry out our mission. Our environment is dynamic, and our culture is constantly evolving and expanding in order to provide the best employee experience.
Click here to learn more about what we do. Passionate about our mission? Want to #BeTheBridge? Apply to be a part of our team today!
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Job ID: 27b7f932-bc0d-4c5b-bfdd-6b042a98117d

Tagged as: 501+ Employees, Hide US-Only Jobs, Venture Funded

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