Tech Ops Engineer – SourceGraph

176% 1-Year Employee Growth Rate | 638% 2-Year Employee Growth Rate | LinkedIn | $48M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Working hours

Given that we are an all-remote company and hire almost anywhere in the world, we don’t have a particular time-zone preference for this role.

Why this job is exciting

We strive to make Sourcegraph the best company where exceptionally talented people can thrive. As a member of the quickly scaling Tech Ops team at Sourcegraph, you will have more responsibility, upside, and growth potential than anywhere else otherwise comparable. You will manage major proactive strategic activities as well as respond to reactive day-to-day tactical requests with the goal of ultimately owning aspects of the IT function.

The Tech Ops team helps implement, build, integrate, upgrade, and maintain all of our enterprise and internal applications. Tech Ops empowers the rest of the business to reach their goals by owning the systems that they rely on every day. We are looking for an experienced IT professional to support a remarkable high agency all-remote team. If you join us, we know you’ll make a big impact!  Here’s what we’re thinking…

Within one month:

• You have started building a trusting relationship with your teammates and peers
• You understand the projects that Tech Ops is working on, how those projects contribute to our company goals, as well as current status, risks, and mitigations
• You are already identifying areas the are in need of further automation
• You are leading onboarding and offboarding of teammates
• You will have met with department leads to further define the access requirements for their teams

Within three months:

• Your peers across the organization are enthusiastic to work with you because you reliably follow-through and have provided areas of automation that have already streamlined key parts of the business
• You contributed to our Okta environment by integrating systems and building Okta workflow
• You have come up with some potential solutions for managing and procuring hardware across our all-remote team
• You are leading in person teammate trainings and contributing to our a-sync documentation

Within six months:

• You have become the enterprise-wide subject matter expert for IT matters, which includes access controls, vendor management, and onboarding / offboarding processes
• You have collaborated with team leaders to design and implement a process for role-based access modifications
• You maintain a report of all Sourcegraph assets and their compliance status

About you 

You are an experienced and visionary people-driven IT engineer who has the skills to effectively support our rapidly scaling teams. You thrive in a high growth environment and can contribute to a team wherever necessary, as a systems expert and a tactical technical resource. You are strongly aligned with our values, inspired by our mission to make it so that everyone can code, and motivated to do your best work at Sourcegraph.

Qualifications:

• 4 – 7 years of experience in TechOps/IT for a technology-focused company
• Demonstrable experience managing an internal cloud-based system portfolio
• Experience working on cross functional projects, representing IT on such topics as change management, identity and access management, policy management and data retention
• Advanced ability in analyzing risk and designing efficient controls to minimize risk
• Previous experience automating IT processes

Nice to haves:

• Previous experience managing a team of support engineers
• Previous experience with Okta, Okta Workflows, VMWare’s WS1, and/or Jira Service Desk
• Comfortable with concepts like TCP/IP, DNS, routing, and backup and recovery

Interview Process 

Below is the interview process you can expect for this role (you can read more about the types of interviews in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all!  

Intro Conversation Stage – we have initial conversations to get to know you better…

1. [30 min] Recruiter screen with Kelsey Nagel
2. [30 min] Hiring Manager screen with Nicky Van Maanen

Team Interview Stage – we then delve into your experience in more depth and introduce you to members of the team…

1. [45 min] Resume deep dive with Nicky Van Maanen
2. [1 hr] Peer Interview / Working session with Nate Freng and Maureen Loughrey

Final Interview Stage – we move you to our final round, where you meet cross-functional partners and gain a better understanding of our business and values holistically…

1. [30 min] Peer Interview with Dora Grgic
2. [30 min] Values interview

And that’s it! Please note – you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process. 

Tagged as: >100% 2 Yr Employee Growth, 201-500 Employees, Hide US-Only Jobs, Venture Funded