Technical Account Manager, Data Integrity – Rakuten Americas

7% 1-Year Employee Growth Rate | 8% 2-Year Employee Growth Rate | LinkedIn | $34.5M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Job Description:

SUMMARY:

ShopStyle is in search of a Technical Account Manager, Data Integrity to join our Catalog Strategy & Operations team within the Business Operations department.

The Technical Account Manager, Data Integrity position will play a key role in continuously improving the integrity of our revenue and partner performance data for both ShopStyle.com and ShopStyle Collective. Responsibilities are focused on ensuring that our revenue pipeline across a) revenue tracking (via affiliate networks), b) revenue feed ingestion, and c) revenue attribution to appropriate business units and platforms is continuously improving.

This role will manage and own communication and resolution of technical and operational issues related to data tracking with our retailer partners accounts, their technical teams and our affiliate network partners.

“This position is eligible for remote work in the following states: CA / CO / CT / FL / IL / MA / NJ / NY / OR / TX / UT / WI “

KEY RESPONSIBILITIES

• Actively monitor revenue data performance and communicate data trends internally. Use existing reporting and internal tools to pull reports in our business intelligence tool (Tableau) and if needed, query the database to identify and investigate potential issues in affiliate network tracking and other revenue tracking.

• Report issues to internal stakeholder teams. Drive issue resolution by problem solving and triaging issues across multiple internal teams including Engineering and Operations.

• Create detailed documentation and provide clear updates and relevant communication to internal stakeholders ranging from technical teams (Engineering, Product), to Operations, as well as business teams (Business Development and Creator Account Management).

• Communicate technical issues and problems related to affiliate network tracking directly with retailer clients and affiliate networks to troubleshoot and resolve tracking issues. Explain complex technical concepts and issues in simplified terms to advocate for technical solutions that must be performed by the client or affiliate networks.

• Manage issue resolution timelines and follow-up with all internal and external stakeholders in a timely manner. Escalate issues with upper management both internally and externally as needed.

• Audit existing affiliate tracking set-ups. Assist clients and affiliate networks with any inquiries related to affiliate tracking and network reporting.

• Devise and own projects for test purchasing and other verification methods to test impact of new initiatives or relevant trends in-market related to affiliate marketing and tracking (such as ITP, changes in third party cookie policies, payment methods, etc.)

• Identify and communicate potential improvements to the revenue tracking and monitoring process.

MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Quantitative mindset and analytic capabilities
• Tableau experience preferred
• SQL experience preferred
• Strong Microsoft Excel skills
• Strong communication skills
• Experience communicating with external client
• Experience working in a fast-paced, entrepreneurial environment

QUALIFICATION REQUIREMENTS

• 6+ years prior work experience in technical account management, business analysis, database analysis, product management (and/or similar role in a technology-driven organization)
• Bachelor’s degree or equivalent
• Experience communicating with both technical and business stakeholders
• Experience in affiliate marketing, business intelligence or retail/e-commerce is a plus

ABOUT SHOPSTYLE

ShopStyle is a style curation app that gathers fresh, just-for-you recommendations from over 20,000 brands across the shopping universe. Innovative search technology and a rich catalog are at our core, allowing us to curate trends and recommendations that enhance the shopping experience and showcase what is new and next. Shoppers find what they want–plus unique ways to purchase and save–all in one place at ShopStyle.

RAKUTEN SHUGI PRINCIPLES

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success – Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize – Practice – Validate – Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.

Tagged as: 501+ Employees, Hide US-Only Jobs, Venture Funded