Technical Account Manager (US, remote) – Intento

Why Intento:

At Intento, we have built a next-gen integration platform, used today by global companies to procure AI solutions and implement them across multiple internal software systems. We believe that AI will be increasingly prevalent and effective across multiple industries, and we want to be the enabling factor for businesses and enterprises who wish to step into the AI-led future.

We are a fast-growing team of top-notch professionals working remotely but very closely with each other from different parts of the world. We are driven by the idea of bringing the best AI solutions to the Enterprise world.

Values you can expect by joining us:

• a fast-paced startup environment where you can personally influence the course of the company.

• transparency of business strategies.
• gaining first-hand experience delivering solutions to Fortune 500 companies.
• fast professional growth and lots of learning opportunities
• remote work and result-oriented culture with no micromanagement but lots of teamwork and trust

Role:

We are experiencing growth in our customer base in the US and are looking for an outstanding Technical Account Manager to take care of the success and growth of these accounts. The focus of this position is to be a single POC for Intento partners and end customers, driving and advocating initiatives that deliver partner/customer satisfaction, all while driving MRR goals. If this sounds like an exciting role, we want to hear from you!

This is a remote position but we only consider candidates based in the US.

Key responsibilities:

• Manage expectations and requests of clients not only keeping them satisfied but exceeding their customer support expectations.
• Develop PSA and SOW in collaboration with the Sales team
• Deliver regular client reviews that summarize support issue trends and identify opportunities for improvement
• Build and maintain current functional and technical knowledge of the Intento platform and services, provide consultations to customers by engaging experts from other Intento teams as required
• Work with Development, Support, Product, and other team prioritizing and keeping track of customer’s incidents and feature requests
• Communicate the client requirements for pilot and ongoing projects and provide clear and constructive product feedback to Intento Product teams based on customer requirements
• Participate in the pilot and procurement processes to facilitate closing deals with new clients
• Help document best practices in developing and deploying Intento solutions to select customers
• Function as a front-line technical resource for “best practice”, review customer implementation plans, and provide recommendations
• Provide updates on Intento strategic and product roadmaps
• Manage internal organization development projects, ensure consistent
  execution and reporting
• Manage process escalations, develop Intento internal and customer facing executive summaries, and develop root cause analysis reports

About you:

• Possess a strong desire to help and be helpful
• At least 5+ years experience in customer-facing positions in support, technical account management, sales account management or a related role, software/systems integration/cloud experience preferred
• Strong analytical skills regarding technical and project management issues
• Flexible to be on-call via company-provided tools to respond to high-severity customer issues during non-standard business hours
• Strong organizational skills with an ability to manage competing client
  demands
• Ability to interact and communicate with multiple stakeholders, including C-level
• Excellent communications and interpersonal skills including presentation skills
• Excellent business analysis, project, risk, and relationship management skills
• Bachelor’s Degree required or equivalent industry experience
• Experience working in geographically distributed and culturally diverse teams.