Technical Support Rep – Poptin

A 1-Year Employee Growth Rate | NA 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding

What Is Employee Growth Rate & Why Is It Important?

• Answering daily users’ questions via live chat.
• Providing timely and accurate customer service.
• Talking to customers through a series of actions to solve problems.
• Following up with clients to ensure problems are resolved.
• Assisting customers to get better results.
• Updating tutorials and guides.
• Collecting and presenting accurate user feedback to the development team.
• Influence development priorities and future roadmap.

• Prior experience as technical customer support or a similar role.
• Good knowledge of HTML and CSS
• Good knowledge of WordPress, Wix, and or Shopify
• Excellent communication skills.
• Basic knowledge of Google analytics.
• Fluent in written and spoken English
• Good time management skills.
• Attention to detail and good problem-solving skills.

• Like popups, our team is a combination of awesome elements perfectly designed together to achieve a common goal. The result? We learn, grow, and have fun as a family while we thrive to help businesses succeed exponentially!
• We are a nimble team that respects each other’s work and time.
• Remote work, friendly environment, and a position that will positively affect thousands of users and websites across 150+ countries

• Competitive salary package
• Grow professionally and work remotely with team members all over the world.
• Performance bonuses
• Annual paid leaves
• Experience work-life balance

Tagged as: 11-50 Employees, Hide US-Only Jobs