Technical Support Rep – Poptin
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Poptin (11-50 Employees, NA 2 Yr Employee Growth Rate)
A 1-Year Employee Growth Rate | NA 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding
What Is Employee Growth Rate & Why Is It Important?
We are looking for a Technical Customer Success Rep. to join our Team.
Job Title: Technical customer support
Location: Remote
Terms: Full time
About us: Poptin is a conversion rate optimization platform that helps to convert website visitors into leads, subscribers, and sales using smart pop-ups and forms. Create beautiful popups and overlays in minutes and use advanced triggers and targeting options to capture qualified leads and grow your sales.
Responsibilities:
- Answering daily users’ questions via live chat.
- Providing timely and accurate customer service.
- Talking to customers through a series of actions to solve problems.
- Following up with clients to ensure problems are resolved.
- Assisting customers to get better results.
- Updating tutorials and guides.
- Collecting and presenting accurate user feedback to the development team.
- Influence development priorities and future roadmap.
Requirements:
- Prior experience as technical customer support or a similar role.
- Good knowledge of HTML and CSS
- Good knowledge of WordPress, Wix, and or Shopify
- Excellent communication skills.
- Basic knowledge of Google analytics.
- Fluent in written and spoken English
- Good time management skills.
- Attention to detail and good problem-solving skills.
What makes us different?
- Like popups, our team is a combination of awesome elements perfectly designed together to achieve a common goal. The result? We learn, grow, and have fun as a family while we thrive to help businesses succeed exponentially!
- We are a nimble team that respects each other’s work and time.
- Remote work, friendly environment, and a position that will positively affect thousands of users and websites across 150+ countries
You’ll enjoy these benefits;
- Competitive salary package
- Grow professionally and work remotely with team members all over the world.
- Performance bonuses
- Annual paid leaves
- Experience work-life balance
Are you the right person for the job? Apply now 🙂