Web3 Account Executive – Multis

Your Mission

As an Account Executive, you’ll be a sales closer with the most exciting companies of the moment with web3 and DAOs. But also, you’ll be a key member to understand customers patterns, business and help the product team build a customer-oriented product. You’ll also be delivering white-glove support to some of the most innovative crypto start-ups and DAOs- from onboarding to troubleshooting.

Your role will be halfway between business development (outbound strategy, participation in events and communities) and account management to provide the best long-term experience to our clients.

 Must have

• 3-5 years of experience in a B2B business development/customer success role
• Prior experience in Web3 (personally or professionally)
• Obsession for customers and ability to be their voice internally
• Outstanding drive and work standards
• Prior experience of remote working
• US-based – East cost (especially NYC) is preferred
• Native English speaker

 Your 90 day-outcomes

• Double activation rate to 20% by 2022
• Reduce churn by x%
• Achieve an NPS over 8 to bootstrap referral growth
• Develop 3 partnership initiatives to help to impact the acquisition
• Attend 3 events in the US to help build brand visibility
• Upsell our prime plan to 100 businesses after we launch
• Run experiments to increase the number of leads
• Collect and categorize customer feedback and ensure it’s reflected in our roadmap

 Your key strengths

• Persistence — does not take no for an answer, always follow up
• Driver — you’re not entitled, you are a go-getter who always push to go the extra mile
• Customer obsession/empathy — we’re not looking for cowboys here, but people genuinely interested in our customer’s success
• Ability to relate and communicate with customers and speak the web3 language
• High work standards and continuous improvement mindset
• Creativity and proactivity: always taking initiative, testing new things in autonomy. “Better to ask for forgiveness than permission” attitude
• High performer / overachiever: demonstrated experience of over-achieving quota targets
• Fit with our values: earn trust in a trustless world, be relentlessly resilient, be defiant.

What we offer

• 25 paid vacation days a year
• Unique access to the Sequoia, YCombinator, and eFounders network
• Challenging work experience building next-gen banking with a frontier tech
• Fast-learning environment, entrepreneurial and strong team spirit
• Tools of your choosing
• Stock options (we win together)
• Full remote
• Team off-sites every 3 months (the last one was in the south of France)
• Possibility to get part of your salary in crypto 

❤️ What our team loves the most about Multis

• Aurélien, Product Designer: high requirements in terms of UX compared to web3 standards, with an actual user-centric culture
• Valens, Ops: the opportunity to grow along with the company and work closely with Thibaut (CEO)
• Milos, Fullstack Engineer: the chance to learn a lot from the nice engineers he’s working with
• Simon, Product Manager: how much he has learned about crypto/DeFi
• Manon, Talent Manager: the fact she felt at home right from the start with the team and a culture that emphasizes care