As employers realise the benefits a remote workforce can bring to their organisation, and strive to provide exceptional service levels to their customers, we’re seeing a steady increase in the number of remote customer service job vacancies.
Customer service is a role played out in most companies and in nearly every industry. Up until a few years ago, many companies around the world were outsourcing their entire customer service departments to offshore agencies. But the consequences were disastrous.
They saw a significant decrease in service quality and customer satisfaction levels, and this led to a downturn in sales. And most damaging of all a major decrease in word of mouth marketing – the most valuable marketing for any brand.
As Warren Buffet said, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”
Fast forward to today and exceptional customer experiences have become the norm. Businesses now focus on providing a seamless and deeply personal service by adopting a more customer-centric and technologically driven approach.
Customer Service is currently one of the fastest growing and largest career fields.
As we see an increase in the adoption of a digital self-service model, businesses will continue to pay more attention to building good customer relationships and fostering lasting emotional connections.
Most duties performed by customer service representatives can be done from the comfort of a home office. In fact, some employers are happy to let you roam while working remotely. So you could even take your remote customer service job with you while you travel. Oh, the places you could go!
So here are just a few of the companies with remote customer service vacancies at the time of publishing this article – be sure to check out our job board and register to see a complete list of current remote customer service job listings.
Amazon have just announced they are expanding their customer support team and will hire over 5000 employees within the next 12 months who will have the flexibility to work from home. This American ecommerce market leader offers a worldwide customer base access to a wide range of products, including books, electronics, music and clothes. Their mission is to be the world’s most customer-centric company and they are constantly seeking out the world’s brightest technology minds to research and develop new solutions to improve the lives of their customers. This extends to providing exceptional customer service levels.
Check out Amazon’s company profile here on Remote Work Hub to see the current vacancies we have on our database.
5CA provide multilingual 24/7 customer support outsourcing solutions to companies around the world with an international, flexible and talented workforce. 5CA have a large network of work from home support agents who work freely and independently from the comfort of home. Working with 5CA means you are not limited to living in any specific region and you can work with colleagues from all over the world.
Check out 5CA’s company profile here on Remote Work Hub to see the current vacancies we have on our database.
Headquartered in Florida, USA, with customer contact management centers throughout the world, SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena to Global 2000 companies. Sykes primarily support the communications, financial services, technology, healthcare, transportation and leisure industries. Sykes have numerous work from home roles in customer service including Sales Specialists, Travel Consultants and Bilingual Customer Service Representatives.
Check out the Sykes company profile here on Remote Work Hub to see the current vacancies we have on our database.
With more than 500 customers in over 50 countries, DataStax is a leader in data management for cloud applications and the technology of choice for some of the world’s most innovative companies, such as Netflix, Adobe and eBay. According to Inc. magazine, DataStax is one of the 11 hottest startups in the USA. The company regularly employs remote workers and distance is not an issue. They have engineers working within the USA, United Kingdom, Australia, Poland, Brazil and Russia to name a few.
Check out the DataStax company profile on Remote Work Hub to see current job vacancies on our database.
Aha! provides the world’s leading product roadmap software; helping to make agile product managers great by enabling them to set winning product strategies and prioritize the key features that customers want. Aha! are one of the fastest growing companies in the USA. More than 100,000 product and company builders at many of the best-known software, web and technology companies trust Aha! to create a link between strategy and the team’s work and to build visual roadmaps. As an entirely distributed company, Aha! employees are welcome to work anywhere within the USA and a few select international locations.
Check out the Aha! company profile page on Remote Work Hub to see current job vacancies on our database.
Monzo Bank is banking built for smartphones, allowing people to do their banking in a click without the need for branches and cheque books. The company works with a range of other providers with the goal to make Monzo Bank an intelligent hub for all types of banking and financial services. The company hires remote workers within the UK.
Check out Monzo Bank’s company profile here on Remote Work Hub to see the current vacancies we have on our database.
Speaking of taking your remote job with you while you travel – would you like to learn how exactly you can do that? Well, be sure to register your interest in our upcoming courses around Remote Work & Travel presented by seasoned digital nomad and remote working extraordinaire, Jessica Yubas. Jump on the waiting lists at Go Remote School.